I am a teacher that runs a school news paper. We currently order the N.Y. times for ou...

GetHuman-cbptbaa's customer service issue with Newark Star Ledger from July 2018

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I am a teacher that runs a school news paper. We currently order the N.Y. times for our school, and are thinking about expanding. My mother ordered a subscription for her brother when he was terminally ill for his last year of life. He died last November. Both she and American Express have been trying to cancel this subscription for * Months and every month my mother gets a bill. This is absolutely unbelievably unprofessional and inexcusable. The Subscription went to Louis Poles at *Atrium room *****Wayne, N.J. ******I hope you can clear this up, and another bill is not received. If it is, I will put out a project to every school paper in NJ highlighting you unprofessional behavior. Taking advantage of grieving families, and taking advantage of individuals that have recently passed away. You have received over * dozen calls from my mother attempting to cancel without a single response. Do the right thing or the bad publicity will be considerable. Thank you If you would like to reach me my cell is ***-***-**** Thank you
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Newark Star Ledger

Customer service issue
Reported by GetHuman-cbptbaa
Jul 17th, 2018 - a yr ago
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GetHuman-cbptbaa started working on this issue
Jul 17th, 2018 7:56pm