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New York Times Customer FAQ

Top Answers & How-to Guides

What is New York Times's Phone Number?

The question we are asked most often is about how to talk to New York Times customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing the hold...

Can I share my New York Times subscription with others?

No, sharing a New York Times subscription with others is not allowed. Each subscription is intended for individual use and cannot be...
Ask any question you have about New York Times customer service, get an answer now.

Recent New York Times Customer Questions

Cancel one of two subscriptions

Sure, to cancel one of your two New York Times subscriptions, log into your account online, and find the "Subscriptions" page. Then you will need to navigate to the particular subscription you wish to cancel and click on the "Cancel Subscription" option. Follow any instructions or prompts that follow. Please remember, each subscription is independent and therefore, cancelling one does not affect the status of any other subscriptions you have with the New York Times. Make sure to select the correct one to cancel if you have specific preferences.
Asked May 3, 2024 6:47 PM

I have to change to another credit card my monthly payment of my digital subscription

To change your credit card information for your digital subscription to the New York Times, you should log into your account on the New York Times website. Once logged in, go to your profile and find the option for 'Billing Information' or 'Payment Methods'. You can enter your new credit card details here and save the changes. Please ensure the information is correct to avoid any issues with your future payments. The updated credit card will be billed for your next monthly payment after the change is made.
Asked Mar 12, 2024 11:55 AM

Help me with my New York Times customer service issue

Subscription Management

How Do I Change My Delivery Address on My New York Times Subscription?

The NYT is the 3rd most commonly circulated newspaper in the United States. Daily and Sunday editions of the NYT are printed in 27...

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing the hold...

Can I change my subscription plan?

Yes, you can change your subscription plan at any time. The New York Times offers flexible options for subscribers to modify their...

What are the different subscription options available?

The New York Times offers a range of subscription options to cater to varying needs. Firstly, there is a Basic Digital Access plan...

Can I share my New York Times subscription with others?

No, sharing a New York Times subscription with others is not allowed. Each subscription is intended for individual use and cannot be...

Customer Support

How do I report a delivery issue?

If you are experiencing a delivery issue with your New York Times subscription, please contact our customer service team for assistance....

How do I manage my newsletter subscriptions?

To manage your newsletter subscriptions with The New York Times, visit the Newsletter Management page on their website. From there,...
We look to the New York Times issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
New York Times issues reported to GetHuman
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