New York Times Customer Service Issues

I recently reported that I have not received any papers since Sunday, 1/12, which was the last day of my old subscription. I am inquiring about the credit for the missed Sunday papers and whether it was applied. On 1/12, I spent 50 minutes on chat and finally spoke with customer service. I explained the situation and requested to upgrade to a 7-days-a-week subscription starting from 1/13. The representative mentioned we should receive the 1/12 paper, which was not delivered as reported. I also got a discount of 50% for the new yearly subscription. I am looking for guidance on resolving the issue of missing papers without considering switching to another publication.

I am a loyal New York Times home delivery subscriber with a Friday to Sunday subscription. Unfortunately, for the past six months, I have been experiencing consistent issues with the delivery of my newspaper. Despite contacting customer service multiple times, the problem persists. Last weekend, I did not receive my Friday or Saturday paper, and Sunday's arrived late. This weekend, all three days went undelivered. I am frustrated as I have tried to resolve this problem to no avail. I travel frequently but always pause deliveries during my absence. However, even when I am home, the deliveries are unreliable. I would appreciate it if someone could assist me with this ongoing problem.

I recently received a new Visa card valid until April [redacted]. After updating my payment information for the NYT following their message, I continuously get the prompt to "update payment information" despite entering the data over 15 times. A representative from NYT support, Liz A, informed me that my account is in a grace period, preventing me from updating the card details. I was advised to contact them via phone or Chat to resolve this before 5/11/[redacted] to avoid cancellation. Clicking on the provided link did not lead to the chat option as expected.

I need to report a significant amount of corruption occurring in the United States District Court Eastern District Southern Division of North Carolina involving a North Carolina Superior Court Judge. The events involved an illegal accusation of indecent exposure without proper procedure, manipulation of jury selection, and issues with court proceedings and judicial interventions. Despite my efforts to seek justice through lawsuits, there has been a pattern of obstruction and protection of the accused judges by federal judges. I have detailed evidence of these injustices and am willing to provide sworn statements and additional proof. I am deeply troubled by the corruption in the judicial system and believe it is crucial to expose these actions, similar to seeking justice in cases like the tragic murder of Ahmaud Arbery. I hope for proper accountability and transparency in addressing these serious matters.

I have a Sunday+ online subscription that is under my wife's name, with me listed as a bonus subscriber. Recently, after updating my device to an iPhone 11Pro, I lost access to the App. Despite trying to log in using my wife's ID for the online subscription, I cannot find a login option within the App. Instead, it only shows two subscription options. I have attempted to follow online instructions, but my App doesn't match the options provided. I would appreciate guidance on how to successfully log in to the App.

I've observed a decline in standards and objectivity at The New York Times. The biased support for certain ideologies and lack of criticism is concerning. As someone who has been involved in civil rights and a lifelong New Yorker, I urge others to cancel their subscriptions to a paper that promotes lies and bias. The anti-Semitic tone in some articles and the lack of fair reporting are disappointing. Aligning with movements like BLM without considering all perspectives is harmful. The recent resignation of a staff member underscores the deep-rooted issues within the organization. The paper should reconsider its values and hire more responsible journalists who prioritize truth and impartiality. It's essential to address these concerns seriously to maintain credibility among readers.

My Sunday New York Times is delayed once again. When I attempt to report the missed paper by calling 1-[redacted] and using the automated system, it consistently malfunctions and transfers me to a live representative after a short time, who then places me on hold for an hour. By the time a representative answers, it is too late to request a re-delivery. This recurring issue is frustrating. If I cannot receive my Sunday New York Times in the morning, I may have to cancel my subscription. The customer service provided is insufficient in addressing the problem of late or missed deliveries. - James B.

I have made multiple calls requesting that my paper be delivered to the front sidewalk and not the driveway due to icy conditions. Despite assurances and requests on record, the deliveries still come to the driveway instead of the requested location near the front door. This change has caused concern for my husband and me, as we are both in our late 70s and fear slipping on the icy driveway in Ohio's upcoming cold weather. After years of proper delivery, we are considering canceling our long-standing subscription if this issue cannot be resolved. The stress of potential falls and the prospect of canceling after decades of service weigh heavily on us. We understand the policy is driveway delivery, but this recent change is causing significant worry.

The recent election has raised concerns among many Americans, including myself. Allegations of voter fraud, ballot harvesting, and irregularities have cast doubt on the integrity of the process. It is disheartening to see the division and lack of transparency in the current situation. The rules and regulations surrounding the appointment of Electors must be upheld to ensure a fair and just election process. The influence of media and social platforms in shaping public opinion is concerning, especially when censorship may have played a role in the outcome. As citizens, we must demand accountability and transparency in the electoral process to preserve the democracy we hold dear. It is crucial to remain vigilant and involved in upholding the principles of fair elections for the sake of our nation.

I am Lawrence Weiss, with email [redacted], holding an online basic subscription. There was a payment issue on Nov. 22nd as my $17 payment didn't process due to a bank mix-up. After resolving this with my bank, the payment will go through now with the same debit card and number. Could you attempt the payment again or arrange for someone to call me for payment details? Despite trying to be transferred via phone to IVR as instructed, the call never connected. Though my account note may show IVR payment, it didn't happen due to the failed transfer. Being a long-time customer, I'd appreciate a prompt call at [redacted] or an email to [redacted] to guide me on ensuring no interruption to my subscription during this critical time. Your swift assistance is highly valued. Thank you, Lawrence Weiss.

I have not received my digital Headlines email edition since last Saturday. A week ago, I did not receive my weekend deliveries. However, since last Friday, I have not received ANY daily emails. I have called and visited chat rooms twice about this same issue. I have been a long-time subscriber, and suddenly your service to my regular email address has been interrupted without any clear explanation. My email address has remained unchanged, but the digital edition stopped being sent to me. Please restore my subscription. Thank you. - Richard Sazonoff

I have been enjoying our membership with NYTimes Games using the email [redacted] and the ID PandA12. My wife particularly likes the Sunday crossword puzzle. Recently, our son introduced her to the game Spelling Bee, which she also loves playing. However, she can only access it on my computer, which she doesn't always have access to. We attempted to set it up on her cell phone but were unsuccessful. Would it be possible to help us connect her phone to the game? Her cell number is [redacted]. Thank you! - Gordon Berg

Dear all, I wish to share a message of faith with you. Let us remember the greatness of our God, who is just, truthful, and perfect in all ways. We must heed the Scriptures and refrain from taking a life, for that is not our place. Remember, how we judge others will reflect on how we are judged. Let us forgive and seek forgiveness as written in the Scriptures. Let these words guide us in our actions and decisions. May we find solace in confession and the cleansing of our sins through our faith. Let us all believe and follow the teachings. Thank you for reading and reflecting on these words.

Please avoid engaging in the "numbers game" as it is mentioned in the Book of Daniel chapter 7:25 & 21 and Isaiah 14 in the King James Version of the Bible. Satan's powers are limited and deceptive, mainly based on technology rather than supernatural abilities. Victory can be found in Jesus Christ, as all the answers you seek are in His Holy Word. Stand firm in Christ as your solid foundation, and everything else is unstable ground. Remember not to be misled by worldly distractions. Stay focused on the truth and find strength in faith.

As the owner of the largest Independent Pharmacy in New York State, I faced numerous challenges including the revocation of my W.I.C and NYS lottery licenses, and false accusations of Medicaid Fraud by the Monroe County Executive Maggie Brooks. Despite being unfairly targeted and having our Pharmacy license revoked without due process by Jim Sheehan of NYSOMIG, justice prevailed when he was later terminated. This series of events during the Pataki, Spitzer, Patterson, and Cuomo administrations raises suspicions of a conspiracy, especially with scandals involving three of the Governors. The unjust enrichment of the County of Monroe at the expense of my pharmacy resulted in Governor Cuomo refunding $1.19 million. Despite initial allegations of owing $24 million, only a fraction was taken due to baseless claims. The ordeal, triggered after political involvement and high-profile visits, led to a public health crisis affecting thousands of patients and causing significant harm. The Department of Treasury's investigation based on falsehoods was eventually dropped due to lack of evidence. This injustice not only impacted me but also my innocent employees and patients.

It is concerning to witness the chaos and confusion in this post. The content seems to be a mix of various ideas and beliefs that may be troubling for readers. It is important to ensure that communication is clear and respectful to avoid misinterpretation or offense.

I have been experiencing ongoing issues with my subscription. Despite not receiving any papers, I was billed for it. After numerous unsuccessful attempts to resolve the missing papers, I decided to cancel my subscription. Although I was assured by a customer service representative that my subscription was cancelled, I unexpectedly received five papers a week later and my account was still charged. Despite multiple phone calls to stop the withdrawals, I am now owed over $[redacted]. Unfortunately, my attempts to resolve this over the phone have been unsuccessful. On April 29, [redacted], a CSR named Raedonne promised me a refund after consulting with her supervisor, but no email confirmation was received, and no refund has been issued. Subsequently, another CSR, Diana, informed me that I have been successfully unsubscribed. I am now seeking the correct mailing address to formally document the amount owed and take further action if necessary. Thank you.

I recently started a new home delivery subscription for the paper in Gaffney, SC. Despite multiple promises from customer service representatives over the past week, my paper has not been delivered as scheduled. I have spent hours on the chat line trying to resolve this issue, but each morning passes without the promised delivery. The lack of follow-through and unfulfilled promises have been frustrating. It is disheartening that despite assurances from customer service, my subscription has not been fulfilled. I hope to see an improvement soon as I continue to address this ongoing problem with the Times website. The current situation does not reflect well on the newspaper's reputation for customer service.

Today's paper was callously tossed by the delivery person onto a pool of water on our driveway during heavy rain. As a result, it was completely soaked and unreadable. We have a newspaper holder by the mailbox where previous delivery persons always placed the paper, but this individual ignores it. We are considering canceling the subscription due to this consistent negligence. I am requesting a replacement dry paper for today and also a more responsible delivery person in the future.

Hello, I have been enjoying my $4 monthly online subscription with your publication, but due to financial constraints, I need to cut back on automatic transfers. I kindly request to cancel my subscription fully. You may keep the $17 charge for June, but please ensure the subscription ends by July [redacted]. I also wanted to share my experience when trying to reach you. Initially, I encountered a message advising me to use NYT.com instead of nyt.com. When I visited the correct site, I found the chat box, but unfortunately, I couldn't find a space to leave a message. This detail concerned me as I want to ensure I am contacting the legitimate company. Thank you, P. J. WI, [redacted]