Good Evening NYSC team,**In the month of June I was excited about signing up for what I...

GetHuman3216899's Complaint issue with New York Sports Clubs (NYSC) from July 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3216899's own words
Good Evening NYSC team,**In the month of June I was excited about signing up for what I initially thought was gonna be a unique gym experience of my life. Unfortunately this was not the case when I decided to make the forest hills my home location.*The manager of the site reached out in an excited email*That made me want the visit the location*-promising someone would set me up with some sort of pass meeting trainers that would help with weight loss. *Once I got the site I was not greeted .I had to get the attention of the receptionist .he was on his phone and seemed like I was bothering him.*When I asked him about all theses things his response was “the person to do all dat not here right now come back tomorrow. But u could use the gym.”**I asked for locker room location and he suxked his teeth stated “it’s downstairs u wound miss it .”*I’m not one to care for tours but it was just horrible if that’s promised but not given.*I get downstairs it’s smelled like wet dirty mop , towels everywhere and trash . Locker are broken missing letters . No ac on the first floor. ****I decided to just leave the gym and never return .**Last week I tried to cancel the membership but I recently found out due to a medical condition I can’t attend the gym.**So reached out the manager and unfortunately he was just as dismissive stating I was never there and never filled out paper work . I tried explaining I was there but the receptionist never informed about anything or actually checked me in. This actually bothered me Becuase how was information like that not recorded **He insisted I take care my balance first before I can be assisted with anything else which I did after speaking to a lovely young lady on the phone. *Today i went in in person tonapeak to the team member and it was even worst *I was greeted by a lovely trainer who told me “I’m not supposed to be here at the front desk .**A gentle man then comes out with a hoodie over his head also looking annoyed . *He briefly explains the cancellation process(stating “u still gotta pay for August it don’t matter this filled out “) and then goes back into another room .moments later as I’m filling out the form he comes out with another young lady and have a flirting session in front of me.(holding her by the waist and talking in her ear)*I felt so embarrassed ,I just walked out and stated for them to have a gray evening .**I’m writing this email Becuase I would kindly like if someone can please assist me with this situation.*I never been to an established so horrible . I have once been to another location in Brooklyn and it was complete opposite. No one wants to help me there , and I don’t want any other person going through the same thing .*I understand part of it is going to the location but I never got even set up with a key or had sign paper work or real contract.**Can someone please reach out to me about this as soon as possible.************Regards Sherley

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How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
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New York Sports Clubs (NYSC)

Complaint issue
Reported by GetHuman3216899
Jul 9th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1170 others
0 customers following this

Timeline

GetHuman3216899 started working on this issue
Jul 9th, 2019 4:04am
GetHuman3216899 indicated the issue is not fixed yet.
Jul 12th, 2019 5:36pm
GetHuman3216899 indicated the issue is not fixed yet.
Jul 12th, 2019 6:54pm

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