In a nutshell: New York Sports Club cancellation policies may vary depending on club location, enrollment date, and membership type. If you're planning to cancel, review your agreement to determine whether it's possible to cancel. The consumer right to cancel also varies by the state, but if it's allowed, you can cancel within 3 days from the day you signed up with New York Sports Club (NYSC). To exercise this right, reach out to Support as the option isn't available online or on the app. For clients who wish to cancel due to other reasons, read this article for guidance.
New York Sports Club cancellation policies may vary depending on club location, enrollment date, and membership type. If you're planning to cancel, review your agreement to determine whether it's possible to cancel. The consumer right to cancel also varies by the state, but if it's allowed, you can cancel within 3 days from the day you signed up with New York Sports Club (NYSC). To exercise this right, reach out to Support as the option isn't available online or on the app. For clients who wish to cancel due to other reasons, read this article for guidance.
You can cancel your membership at your local club. If you cancel 5 days before your due date, expect to be billed for the next billing cycle. You can avoid this by canceling your membership at least two weeks before your next billing cycle.
To find a gym near you, use this tool. Just enter your zip code or address, or click Use My Location to find the closest gym. Most gyms are open until late at night, but check if the staff members are also available during this time.
Customers who want to take advantage of their 3-day consumer rights must visit the club to cancel their membership or call NYSC. Add-on services such as local rentals or personal training must also be cancelled at the club, because the option to cancel these services isn't available online. You must speak to your club team to cancel these services.
You can also cancel your NYSC membership via the online cancel page. You need the barcode and email address to complete the cancellation process. Don't forget to also select the right home club. Fill out the form and click Continue.
You can also send a cancellation request via the Contact Us form. However, do this at least two weeks before your next billing cycle to ensure you don't get billed the following month. Fill out the form completely and include the email address associated with your account. Once received by the New York Sports Club, a staff member will get in touch with you regarding the cancellation process.
Feel free to also send an email to customercare@abcfitness.com to request a cancellation. If you signed up for an annual membership, note that a $150 cancellation fee applies. You need to pay this fee during cancellation, but you can still access the services included in your membership until the end of your billing cycle.
If you can't visit the club, call your local club team directly. They have a 1-800 number you can call to cancel your membership. Be prepared to verify your identity when initiating a membership cancellation over the phone.
Some customers may cancel their service when they move to a new location or are no longer happy with the services. If the cancellation is temporary, though, freeze your membership instead. You can freeze it for at least a month up to 12 months. A minimal fee applies each month for an account freeze, and you can't use the club or its services. If you live in Pennsylvania and the freeze is due to a medical issue, just submit a signed doctor's note, and the fee is waived. Still have questions? Contact Customer Support today.
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