I signed up for a trial, cancelled within the first ** days (in person at the club) and...

GetHuman1693763's customer service issue with New York Sports Clubs (NYSC) from December 2018

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The issue in GetHuman1693763's own words
Cancel my trial because I was moving and the gym is too far for my current location. ... I signed up for a trial, cancelled within the first ** days (in person at the club) and was then charged $**. I called and spoke to a manager who told me I would be refunded but I have not been refunded and was charged $**.** this month as well.
A refund for the two charges and a deleted account.
I just signed up for a trial, I haven't been a customer and I haven't used their services.
I went into the gym to cancel my trial. I called when I received a charge, I then called again and spoke to a manager who told me I would receive a refund. I have sent an email now about the second charge with no response.
I have an issue with New York Sports Clubs (NYSC) too
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New York Sports Clubs (NYSC)

Signed up for a free trial
Customer service issue
Reported by GetHuman1693763
Dec 5th, 2018 - a mon ago
I have an issue with New York Sports Clubs (NYSC) too
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Seen by 7 customers so far
Similar issue to 507 others
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Items needed
Account holder name
Membership number
Email address on the account
Billing address
Phone number on account
Timeline
GetHuman1693763 started working on this issue
Dec 5th, 2018 9:56am