The pool at your **nd street location is a dismal, frustrating mess. Normally I wouldn...

GetHuman-mandyofi's customer service issue with New York Sports Clubs (NYSC) from November 2018

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The issue in GetHuman-mandyofi's own words
The pool at your **nd street location is a dismal, frustrating mess. Normally I wouldn’t complain, but this has become a recurring issue. Because swimming is the only form of personal exercise that I can physically partake in, I rely on it to stay healthy. Since I became a member of this club, I have experienced nothing but trouble and nothing but excuses. I pay for a service that I am not consistently getting. When I take time out of my day to come to the gym, get ready for the pool, and then am told I can’t use it, I feel an immense anger that I can’t quite put into words here. If this were one or even two times, I would understand. It’s happened over ** occasions! And again, I get nothing but excuses: there’s a problem but we are working on it, we are fixing a pipe, there’s a chlorine shortage, etc etc etc. I am beyond frustrated and need some kind of result to this problem.

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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-mandyofi
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 400 others
0 customers following this


GetHuman-mandyofi started working on this issue
Nov 8th, 2018 9:51pm

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