I need help please, I have been trying to reach out to anyone to help me out. I have be...

GetHuman978319's customer service issue with New York Sports Clubs (NYSC) from August 2018

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The issue in GetHuman978319's own words
I need help please, I have been trying to reach out to anyone to help me out. I have been a member for over * years, I'm a college student, so I froze my membership after the first year because I was away at college. Some months they were charging me the regular fees. At the beginning of this year, they charge me **$ annual fees, so I called to cancel my membership and the receptionist told me that it's canceled then a month after I was charged again, I called and they said that I have to come in to cancel it, but I'm in a different state, so my father sent a letter for them to cancel but they never did, when I went back home, I went in to cancel then they say that I'd have to wait for a manager to cancel. So I couldn't get in touch with a manager, I had to have my credit card company deactivate my card after they have already charged my card for three times, and I couldn't even dispute because the ** days periods passed and I'm trying to get the credits back to my credit card. I spoke to the general manger and apparently he left the company. I got a call from a new general manger informing me that they will report my bills to the correction department. i explained to him everything, he told me that he’ll send an email to his manger and mention me in it. He never did. So, I hope that anyone can reach me via email.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman978319
Aug 11th, 2018 - 7 mons ago
I have an issue with New York Sports Clubs (NYSC) too
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Seen by 2 customers so far
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Timeline
GetHuman978319 started working on this issue
Aug 11th, 2018 4:46am