I have received one payment since July *rd. I was approved and have been certifying eve...

GetHuman5308404's customer service issue with New York Department of Labor - Unemployment from September 2020

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The issue in GetHuman5308404's own words
I have received one payment since July *rd. I was approved and have been certifying every single week and have gotten one payment. No one will help me. In July I was told by a NY DOL agent that my claime expired and I needed to file a new claim. I did that and was told it would take three to six weeks to receive benefits. Due to the pandemic and NY DOL being very busy I was safe and waited eight weeks and still no benefits. I called in on **** and Tim advised me that I should never have been told to file a new claim - that all the weeks I certified were just sitting there not knowing what to do because of the old claim. He migrated me back to the old claim and advised that on Monday **** he would manually enter all the weeks I certified and I'd receive back payments. I received one payment. There are nine other weeks and now I am unable to certify at all. The site allows me to certify and for the day it will show I certified, but, by the next day it goes back to saying I have not certified since ****. I have emailed, called, contacted our local senator and cannot get help or answers. Just every time someone says they did something and it'll take a few weeks and just nothing. Beyond frustrated and don't know what else to do.

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New York Department of Labor - Unemployment

Customer service issue
Reported by GetHuman5308404
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4724 others
0 customers following this

Timeline

GetHuman5308404 started working on this issue
Sep 28th, 2020 3:35pm
GetHuman5308404 indicated the issue is not fixed yet.
Sep 28th, 2020 3:35pm