The situation and problem is that I was suppose to receive unemployment benefits via a...

GetHuman-adonrbb's Problem with a claim issue with New York Department of Labor - Unemployment from July 2020

Help me with my issue
First: share to improve GetHuman-adonrbb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-adonrbb may need:
Your name, Social Security Number, and Your birthday
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-adonrbb's own words
The situation and problem is that I was suppose to receive unemployment benefits via a debit card issued though Keybank. . To date *-*-****, I have not received the debit card. The release of funds from NYS DOL indicates the first fund release date was on *-**-**** to debit card, and the record further shows all of the subsequent release dates up to *-*-****. The problem again is that I’ve not received a debit card from Keybank. I tried to contact Keybank via their customer service number (***) ***-****, however all I get is a recorded line that indicates they have a “ high call volume” and to try again later, which of course always results in the same recording every time I try to contact them via phone. I logged into the Keybank web site with my claim information and was given the response “ Keybank has not received your unemployment enrollment request from your state agency at this time (*-**-****), please contact your state agency”. I contacted NYS DOL via website email, their phone line only gives a recorded message that doesn’t allow a person to actually talk to a person or representative. The email response’s that I get refuse to address and or investigate the issue of if Keybank has or has not been sent the “unemployment enrollment request” information that would allow them to send me a debit card. Further NYS DOL (email) will not provide me with a contact person(s) number so that this problem can be appropriately addressed. This is a significant problem for me as I’m out of my job

GetHuman-adonrbb did not yet indicate what New York Department of Labor - Unemployment should do to make this right.

How GetHuman-adonrbb fixed the problem

We are waiting for GetHuman-adonrbb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get New York Department of Labor - Unemployment's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

New York Department of Labor - Unemployment

Problem with a claim issue
Reported by GetHuman-adonrbb
Jul 9th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 5215 others
0 customers following this


GetHuman-adonrbb started working on this issue
Jul 9th, 2020 9:02pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies