On or about May *, I ordered a pair of New Balance shoes. The order number is NS...

GetHuman-yksmuhs's customer service issue with New Balance from May 2020

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The issue in GetHuman-yksmuhs's own words
On or about May *, I ordered a pair of New Balance shoes. The order number is NS*******-*, and the price of the shoes was $***,**. The shoes arrived when expected. I hah ordered them because I needed a shoe that was exceptionally for good for standing on my feet for long periods of time. Unfortunately, these shoes were terrible. They were very stiff and seemed to have no "give"at all when I walked in them. That was the problem with the shoes. Then came the problem with the return process. I followed all of the instructions on the NB website precisely as given. But, when I tried to print the mailing label, the print was so tiny that it was illegible. I think that the post office would not accept it. I have tried calling every conceivable NB phone number and have followed every one of the links specified there. The site is a juke. There is no way to get to speak a person, and, in the, you end up in the beginning of the website which didn't provide any real assistance to begin with. All I wanted was to find out how to print a mailing label, and I have spent the last two hours coming to hate the company more and more.

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New Balance

Customer service issue
Reported by GetHuman-yksmuhs
May 26th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 96 others
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GetHuman-yksmuhs started working on this issue
May 26th, 2020 3:36pm