WHERE IS MY DISABILITY MONEY????

GetHuman1536135's customer service issue with Netspend from November 2018

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The issue in GetHuman1536135's own words
Receive my monthly SOCIAL SECURITY INCOME payment ... My SSI payments are direct deposited onto my netspend usually by the **th of each month. Well not this month. It is now the ******* **th of November and I call only to be told I am NEGATIVE $**.** and social security has posted my money. Yet I have not seen a dime of my disability money and have bills to pay as well as kids to support as a single disabled mother. WHERE THE **** IS MY MONEY NETSPEND?! the * pending transactions are for ** cents each and one $* transaction. All of which have been cancelled ruining my ** yr olds birthday as well as bills not being paid. WHERE THE **** IS MY MONEY????? YEP BBB will be receiving a complaint in regards to your ****** business.
I have been waiting since the **th when my check is typically posted and each time I would call it sets me more and more in the negative... total amount coming close to twenty negative
Getting my fees waived that set me at negative balance of $**.**. I have two kids to support as a single disabled parent
Been a customer Almost * months and expected my money on the **th like every other month.
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Netspend

Netspend
Customer service issue
Reported by GetHuman1536135
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4961 others
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Timeline

GetHuman1536135 started working on this issue
Nov 10th, 2018 4:42pm