I purchased a Netspend card as I often do to help a family member a couple hours away t...

GetHuman-lolod's customer service issue with Netspend from May 2018

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Help with my Netspend issue
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The issue in GetHuman-lolod's own words
I purchased a Netspend card as I often do to help a family member a couple hours away that's in a bad spot. Since my car was stolen and beat to heck I have no transportation to go help. I gave my card info over the phone to my relative so she could purchase food on line(pizza) etc. She was starving. While she and her friend were activating it for me, they were arrested on a prior matter. When the girls were incarcerated I attempted to use the card for their commissary needs. I have contacted customer service a dozen times to find out why the card has been frozen as there weren't any purchases or activity of any kind. Needless to say having ***.** plus fees unavailable to me has been quite trying as I live on a very small pension at this time.I was told that my name wasn't on the acct. And I told cust. Svc. I have the receipt,card,identification to prove my purchase here in Barstow,Ca. At Vons as usual. I have spent hours on the phone trying to once again explain the other young lady apparently used her info. As she had a current liscence for id. I do not know her well and dont require her help as they really had no need to intervene anyway. I was able to finally reach a human in risk fraud to explain my demise. She told me for all she knows I could have found it. For all she knows I could be telling the truth. But heaven forbid the staff give a customer the benefit of the doibt being i have bought these,same place, town, store, amount. As it stands I have read complaints by many former customers still waiting to be refunded. And it appears that Netspend has a very negative reputation with many people. This has been since March **th and has caused great hardship during the incarceration to the present. Having a more proactive staff, friendlier office staff, sensitivity training,speedier refunds with an easier check to cash than one no one will. I have the * items requested for my refund and will email them tomorrow. I expect the *-** days needed for my refund will be granted.
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Customer service issue
Reported by GetHuman-lolod
May 12th, 2018 - 10 mons ago
I have an issue with Netspend too
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May 12th, 2018 4:10am
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May 12th, 2018 4:11am