Netflix Customer Service Issues

A while ago, Netflix Canada removed "The Vampire Diaries," a show I was rewatching. Despite feeling upset about it, life moved on until recently when my long-term boyfriend broke up with me. In the midst of the COVID-19 situation, I can't easily purchase the series in stores or online without a long wait. Given the circumstances, having "The Vampire Diaries" back on Netflix would mean a lot to me. I've been a loyal Netflix user since grade 7, and now I'm in college, so you can say I'm a fan for life. Thank you for considering my request.

Dear Customer Support, I am writing to address an issue with my Netflix subscription. My name is Tatjana Titareva. A few months ago, I thought I had canceled my Netflix subscription, but I recently discovered that I had been charged 11.99 EUR monthly since October 22, [redacted], totaling [redacted].82 EUR. Today, I attempted to cancel my lingering subscription and am seeking confirmation that no further payments will be deducted. Additionally, I would like a refund for the period during which I did not use Netflix as I believed I had unsubscribed. I appreciate your assistance in resolving this matter promptly. Kind regards, Tatjana Titareva

Dear Customer Service, I am reaching out regarding my Netflix subscription. I previously used the service for a few months, but believed I had successfully unsubscribed. Unfortunately, I recently discovered that payments have been deducted from my card since 22.10.[redacted], totaling [redacted],82 EUR. Today, I attempted to cancel my subscription. Could you please confirm that the cancellation was successful and ensure no further payments will be deducted? Additionally, I would like to request a refund for the period when I did not use Netflix services, as I thought I had unsubscribed long ago due to not having time to watch. I understand these errors can occur and hold no ill feelings toward Netflix. I kindly ask for the cancellation of my unused subscription and a refund for the period in question. Thank you for your attention to this matter. Best regards, Tatjana Titareva Email: [redacted]

Last Thursday, I noticed a suspicious log-in to my Netflix account from New Jersey, United States while I was at work. Unfortunately, I only realized this when I got home. I tried to access my account but couldn't because the email had been changed by the person who logged in, although the credit card linked to the account is still mine. I tried to contact Netflix, but due to Covid-19, their call center is not available. Therefore, I had to contact my credit card company to stop the direct debit to Netflix. The payment for next month still went through, despite my efforts. I am hoping to regain access to my Netflix account by proving ownership through my credit card details. If that is not possible, I would like the account to be closed before I create a new one.

I found it amusing that I struggled to locate a way to praise Netflix instead of complaining. I actually have no complaints at all. I just wanted to take a moment to praise them. "The Last Kingdom" is truly an outstanding show that I came across on Netflix, much better than some movies on the Sci-fi channel. The actors are fantastic, especially Uhtred, who outshines Brad Pitt. Playing a strong warrior and leader without coming off as arrogant is challenging, but Uhtred nails it. My spouse and I recently started watching the series and we were hooked until the end of season 3. The character development, particularly for Uhtred, the priest, and King Alfred, was exceptional. Ultimately, he is Uhtred of Bebbanburg, a character you won't forget. Excellent job, Netflix! :)

Dear Netflix Team, I am Franklin C, a recent graduate from Vellore Institute of Technology in India. Currently, I am volunteering at the Christian Counseling Center in Vellore, pursuing my passion for human psychology. I want to express my gratitude to the team for providing entertainment during these difficult times. I am writing to request the traffic data for viewers searching for pandemic-related movies. This information is for a research project aiming to understand the impact of these movies on public awareness and emergency protocol adherence, as well as the significance of such content. I am also interested in exploring the role of streaming services in supporting public compliance during curfews. Specifically, I am looking for: 1. Traffic data for streaming pandemic movies, categorized by state in India and major metro cities. 2. Comparison of traffic data for these movies before March 1, [redacted], and currently. 3. Overall traffic trends on Prime Videos before March 1, [redacted], and presently. Your assistance in providing this data would be greatly appreciated. I am eager to share my findings with you upon completion of my research. Thank you for considering my request. Best regards, Franklin Christopher *Please forward this email to the appropriate department if it was not directed to the right contact. Thank you.

I am interested in discussing a film production about the renowned Kathakali artist Kalamandalam Krishnankutty Poduval who was a notable figure in Kerala’s performing arts scene. He had a deep understanding of both the theoretical and practical aspects of Kathakali and was a respected percussionist and critic. Poduval's reinterpretation of the role of Chenda in Kathakali, his ability to convey emotions through music, and his integration of music with visual elements were commendable achievements. It is essential for the next generation to appreciate his contributions, and we are keen on creating a documentary to honor him. We are seeking support for this project and would appreciate establishing a line of communication to discuss this further. Regards, Rajan Poduva, Secretary, Kalasagar.

March 27, [redacted] Dear Netflix, I'm a big fan of your shows and movies. Netflix seems to be doing well financially even during the COVID-19 outbreak. My family invests a significant amount in Netflix yearly. Due to the current situation, more people are turning to Netflix for entertainment while staying at home. I have a suggestion. Netflix could consider donating a portion of its profits to support small and local businesses. With the economy needing a boost as mentioned by President Trump, it's uncertain if people will feel safe going out to smaller establishments like boutiques and restaurants even if restrictions are lifted. If Netflix increases its support for small businesses and encourages its employees to shop locally, I would be happy to promote Netflix on my social media platforms. My 8-year-old brother even wrote to President Trump asking for a longer period of economic closure to save lives. Thank you for your consideration. Have a great day. KateLyn C. #PresTrumpplskeepeconomyclosed [redacted] [redacted]

I am having difficulty processing my Netflix subscription payment with PayPal, my debit card, or a credit card with a high limit. All payment methods are being rejected, and I am unsure why. My email is [redacted] I have tried inputting all details, but the 3-digit CVV is consistently rejected. I am unable to find an alternative payment method unless I can purchase a £5.99 gift card. However, I have not been able to find one due to lockdown restrictions. Despite having sufficient funds in my bank account, my bank is declining the transaction. I am open to any solutions or guidance in resolving this issue.

Good evening, While entering my Mastercard information, I encountered an issue with the CVV code. Despite this, I proceeded with starting the membership. Unfortunately, when prompted for my phone number to receive a verification code, my phone was unavailable due to a dead battery. I attempted to update the phone number but was unable to find a method to do so. With only $12 available on the card, I re-entered my information and attempted to start the membership again, but received an error message on a orange banner at the top of the screen. I kindly request assistance in accessing my account or receiving a refund. Your help is greatly appreciated. Thank you, Omar, Jordan 🇯🇴

I signed up for Netflix in February, with the subscription ending on March 4, [redacted]. I believe the auto-debit feature is active. I decided to cancel my subscription on February 5. However, on February 14, I received an email notification about a new sign-in that I couldn't verify. Subsequently, on February 16, I received an email stating that I no longer have access to my Netflix account. Without any prior notice, my account details seemed to have been altered. Despite my numerous attempts to contact customer support, I have been unable to regain access to my account. Strangely, on March 27, a deduction of $7.99 was made from my debit card by Netflix, even though I no longer have access to my account. I have all the transaction emails for reference. I am seeking refunds for both February and March and I urge Netflix to contact me to clarify the situation. I wish to remove my card details from the account to prevent further charges. My Netflix account is linked to [redacted]

I want to bring to your attention the excessive amount of foreign language movies dubbed in English on Netflix. This abundance of subpar content is making me consider canceling my subscription. I have various other streaming services like Amazon Prime Channels, Super Channel, Starz, and full-service cable, where I pay a similar amount but get better quality movies. Your increasing prices for low-quality content are disappointing, and I fear I may have to end my subscription if this continues. I'm not the only one with these concerns, as many others likely share my sentiments. Please reconsider your movie selection for the sake of customer satisfaction and loyalty. I used to be a devoted Netflix fan, but recent changes have made me reconsider my opinion. Have a pleasant day.

Hi everyone, I established a new account on March 24th or 25th with an email address that escapes my memory now. Regrettably, I was a bit intoxicated and cannot recall the email address. I reached out to my email service provider, but they were unable to assist me in retrieving it. I believe I still remember the password I chose for my account, so I simply need to retrieve the exact email address associated with it. I would be grateful if you can aid me because I have a Netflix account linked to that email, and I am currently locked out. To the best of my recollection, the email address contained a name followed by a combination of numbers, such as [redacted] - although it seems the number combination is incorrect. Is there a way you can assist me in locating the email address I used to create the account, given that you have my credit card details and other information on file? I am Diana Foster and I appreciate any help you can provide. Thank you, Diana Foster

I have noticed suspicious activity on my account under "Recent Device Streaming Activity" with unfamiliar locations and IP addresses. I have a Basic account with 2 managed profiles and keep receiving notifications about too many devices using my account. I am concerned that my account might have been compromised. Unfortunately, I couldn't reach customer service due to current closures related to the ongoing situation. The Live Help feature requires payment, which I find unnecessary as a paid subscriber. Please help me address this issue or I may need to explore alternative solutions.

Dear Sir, On March 14, [redacted], I created the email address [redacted] to begin a membership process. To complete the creation, I attempted to redeem a $30 gift card with the serial number LCE[redacted]CBA4E9D8F88FDC03EB05. However, due to a potential internet issue, I received an error message and was unable to proceed. Upon retrying, I was informed the voucher had already been used, leading me to recharge another card worth $15 to initiate the membership. I contacted the local reseller who advised me to reach out to you for further assistance. I kindly seek your help in receiving the value of the initial card I purchased. Regards, Mazen Oud

I received an email from [redacted], but I don't have a Netflix account. I'm concerned if this is a scam or if my email is being used without my permission. Hello, This is to inform you that we are reaching out to new members to assist them in starting to use Netflix. If you have any questions, our customer service center has a lot of information, including answers to common questions about how Netflix works. If you are ready, complete setting up your account to start watching, and feel free to contact us if you need any assistance. Finish Registration. Regards, Netflix Customer Service netflix.com. Haven't created a Netflix account or do not wish to receive these emails? Click here to unsubscribe. Netflix. Netflix International B.V. Unsubscribe | Terms of Use | Privacy | Customer Service This message was sent to the email address [redacted] by Netflix because you created an account on Netflix. SRC: 13387_ar_EG.

I am facing difficulties paying this month's bill due to COVID-19. I am self-isolating and unable to go out to resolve this. Delays in fund transfers mean I can only expect the money by next week Tuesday. Given the global impact of COVID-19, I kindly request an extension on my viewing time until next Tuesday morning. After that, I will promptly settle my account. During these uncertain times, watching Netflix indoors helps distract me from the current situation. The distress caused by the rapid changes and loss of life affects me greatly. Entertainment like Netflix has been a source of comfort. I appreciate your understanding and cooperation. Stay safe, and I eagerly await your prompt reply. Best regards, V.O.

I canceled my account online on March 30 at 7:30. I got an email confirming the cancellation. Shortly after, I received another email thanking me for enrolling in Netflix again, which I did not want. I've informed my credit card company to block any future billings from Netflix. Last night, I received a notification that Netflix is sending me the next two movies on my list. I plan to return them as soon as they arrive. John A. Doyle [redacted] Threadneedle Rd Wilmington, DE [redacted] [redacted]--[redacted]

Hello, I am Rowel Sanipa, the account holder of my Netflix account. I accidentally signed up twice, thinking I was eligible for a 30-day free trial. However, I ended up being charged P549.00 without receiving any notification about the trial. I canceled my membership and restarted it by paying another P549.00. Can I please get a refund for the first registration since I did not utilize it? This situation is quite a loss for me especially during the quarantine period when I am currently unemployed. My Netflix account name is Laurence Sanipa. Thank you for looking into this matter.

Hello, Netflix. I attempted to reach you by phone, but I understand that phone support is currently unavailable due to the pandemic, which is understandable. I then tried to access live chat support as suggested by the automated system, but was unable to locate it on your website. Could you please provide me with more information on how to access live chat support? My account associated with this email address is the premium HD plan, but I have noticed that certain movies or series are missing from my account. For instance, I was looking for the movie "Constantine" from [redacted], but it didn't appear in my search results. I would appreciate it if you could clarify why some content is not available and if there are other subscription options to access all programs. I hope to receive a response to my query and I kindly request for easier methods to communicate with your subscribers. Thank you.