I received an email yesterday from Netflix saying my password needed re setting and to...

GetHuman-margofin's customer service issue with Netflix from February 2020

Help with my Netflix issue
The issue in GetHuman-margofin's own words
I received an email yesterday from Netflix saying my password needed re setting and to ignore the e mail if I had not been trying to re set my password. Now this a.m. I have received an e mail saying my account will be discontinued as my last payment did not go through. I have been trying to call Netflix but every number I try the circuits are all busy. Are these scam e mails an are the lines all busy from others trying to get the same information as per my concerns? I would please like an answer as I am concerned and do not want my account compromised if there really is a problem with my account. Thank you, Margo

GetHuman-margofin did not yet indicate what Netflix should do to make this right.

How GetHuman-margofin fixed the problem
Well I am hoping it is fixed, I have been getting emails saying my account will be cancelled as payments have not been going through. Spoke with Jeff at **:** this a.m. and he said the issue seemed resolved and it is probably scam mail, we were cut off from your end before the conversation was finished. He kept cutting in and out then the line just went dead.
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Netflix

Customer service issue
Reported by GetHuman-margofin
Feb 3rd, 2020 - a year ago
Fixed
GetHuman-margofin shared how to fix
Seen by 7 customers so far
Similar issue to 13196 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman-margofin started working on this issue
Feb 3rd, 2020 6:31pm
GetHuman-margofin confirmed the issue is fixed. Hooray!
Feb 4th, 2020 12:12am

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