I'm getting really annoyed with how long this is taking to rectify I am going to post y...

GetHuman4136156's Refund a Charge issue with Netflix from December 2019

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The issue in GetHuman4136156's own words
I'm getting really annoyed with how long this is taking to rectify I am going to post you an email from my bank telling you what you need to do here it is.What can you do?**If the pre-authorisation has already been cancelled, you don't need to do anything - it should disappear soon. But if you think there's been a mistake, or if the pending transaction is stopping you from using your card, you can ask the business to write to us, telling us to cancel it straight away.**There are two ways for the business to contact us: either by sending an email from their official email address to DBERCF*****@***.com, or by sending a fax on company letterhead to ** **** ****.**This email or letter needs to include:**The company name*Your full name*Your postcode*Your card number*The amount of the transaction*The date the transaction appears*The authorisation number*A request to cancel the transaction.*Once we have all the information we need, we can remove the transaction from your account within two hours.

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Netflix

Refund a Charge issue
Reported by GetHuman4136156
Dec 22nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 13688 others
0 customers following this

Timeline

GetHuman4136156 started working on this issue
Dec 22nd, 2019 3:04am

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