Dear Netflix, **My name is Kl*ra Bujdos*, and I am have a netflix account which apparen...

GetHuman-klarabu's Account Access issue with Netflix from September 2019

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Before contacting them, items GetHuman-klarabu may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-klarabu's own words
Dear Netflix, **My name is Kl*ra Bujdos*, and I am have a netflix account which apparently has been hacked. I used to use it from *****@***.com mail address. On August *, **** I received an e-mail from netflix that my account mail address has been changed. The mail went to my spam mailbox, and I did not read it until last night, when I realized that I cannot login to my own account to grant access to other users on my account. **I have checked my account (I can get access to Netflix on my own television, but I cannot grant access to other users), and I could not log in, my password did not work, my e-mail address has been changed from *****@***.com to “*****@***.com”, I could not log in either with my credit card details. I called my account keeping bank, who informed me that netflix DID charge my bank account in September, meaning that I am paying the netflix fees, having limited access to my account. My credit card number is: ****************, kept with Erste Bank, Hungary and this is the bank account from which payments are processed. **I have also realized that my netflix settings were changed to Spanish, which language I do not speak, meaning that hackers seem to watch movies in Spanish language from my account... **Given that *i) I cannot log in to cancel my subsccription and set up a new account, *ii) my account keeping bank cannot block my payments towards netflix only, *I was advised by my account keeping bank to block my entire credit card and request a new one, thus netflix payments cannot be processed in favour of the hackers and that I should request a new credit card. This exercise would cost significant amount and also requires quite some time... **I trust that you can sort out this issue. **I can be contacted at :************ or *****@***.com. **I am lawyer and intend to make a police notice as well, since this matter falls under Criminal Code and I would not like to leave this unsanctioned. **Please reach out to me as soon as you can. **Thank you! *Kl*ra Bujdos*

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Account Access issue
Reported by GetHuman-klarabu
Sep 23rd, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 44258 others
0 customers following this


GetHuman-klarabu started working on this issue
Sep 23rd, 2019 12:39pm
GetHuman-klarabu indicated the issue is not fixed yet.
Sep 24th, 2019 8:34am
GetHuman-klarabu indicated the issue is not fixed yet.
Sep 24th, 2019 8:34am

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