Netflix Customer Service Issues

Hello, I am contacting you regarding an issue with the Netflix programming. Recently, I raised a complaint about the lack of color, everything seems to be in black and white. Last month, a person named Michelle assured me it would be corrected, and it was for a while. Unfortunately, the problem has resurfaced, rendering the content nearly invisible to me. I am quite frustrated as no action has been taken to resolve this matter. At the age of 83, I enjoy watching TV and was pleased with Netflix initially. However, now I find it too dark and difficult to make out. Can you please assist me with this matter?

Hello Netflix, I currently pay £10 a month for Netflix through Sky. I recently noticed that most of the content, including films, series, and programs, are either dubbed or have subtitles in a foreign language. When browsing, there is no information indicating if something is dubbed or subtitled. I find this unfair as I prefer to watch content in English and not dubbed. It's frustrating not being able to easily find English/American content, especially new releases. It would be helpful if the synopsis could indicate whether the content is dubbed or has subtitles. Additionally, it would be great to have more regular updates with programs that cater to those who prefer English-language content. Thank you. Sharon

I am experiencing frequent interruptions while watching shows on Netflix despite my internet connection being stable. A message stating "Your device may not be connected to the Internet. Please make sure your connection is working and try again" appears randomly on the screen, disrupting my viewing. This issue occurs at unpredictable intervals, sometimes every hour or as frequently as every few minutes. Even though I dismiss the message and resume playback after buffering, it persists. The customer service representatives I've contacted insist it's an internet problem, despite no actual issues with my connection. The persistent interruptions are hindering my viewing experience, and if Netflix continues to blame my internet, I may have to consider canceling my subscription. I value Netflix as a top choice in entertainment, but the current viewing quality is not meeting my expectations. Thank you for your attention, Mark H.

I have a Dutch Netflix subscription as I live in the Netherlands. My husband and I are retired and travel frequently. We would like to access our Dutch shows wherever we go, but we face issues like proxy warnings or missing series when using Netflix abroad. We have never used a VPN. Why doesn't my Dutch subscription work across IP addresses? I understand regional rights, but I expected my Dutch content to be available since I pay for it in the Netherlands. Can you clarify this according to the Netflix contract? I couldn't find details on this matter. I look forward to your prompt response. Best regards, V.

I am disappointed in Netflix's decision to showcase a documentary by Obama, a president I consider to have failed in various aspects, particularly economically. His GDP performance of less than 2.5% over eight years and the loss of manufacturing are significant points of concern for me. Therefore, as a critic of Obama's presidency, I cannot support Netflix's choice to highlight his work. In contrast, I view the current administration under Trump as making positive strides in "Making America Great Again." It is disheartening to witness a once successful entertainment company like Netflix align with what I perceive as a failed political ideology. This move has led me to unsubscribe from Netflix.

I have children spanning various age groups, each with different maturity levels in their entertainment choices. Is there a feature to customize the available content by show or rating? I am worried about some inappropriate content my children might access through your service, which requires constant monitoring. I am contemplating canceling my Netflix subscription as a result. If there was an option to block certain shows/movies or specific content, I would be more than willing to continue using Netflix and recommend it to friends who have also considered leaving due to similar concerns. Could Netflix potentially allow customers to have more control over what is available to their children?

Dear Mr. Netflix, I recently unsubscribed after watching the trailer for "The Bard of Blood". Like many others, the portrayal of Muslims and Pakistan in the show was disappointing and hurtful. The depiction of a religion and country as negative stereotypes is unacceptable. We urge you to address this issue promptly before facing consequences from governments. We anticipate a proactive approach to rectify the situation and to avoid further controversy. Thank you.

I attempted to renew my Netflix subscription last night, but the transaction failed, and I have been unable to access my account since then. Despite several unsuccessful attempts due to a system error preventing the update after a month's trial, no payment was processed. I was under the impression that no funds would be deducted from my bank account given the failed transactions. However, upon reviewing my bank statement today, I discovered that Netflix has charged me a total of [redacted] pesos four times, totaling to [redacted] pesos. This amount exceeds the monthly subscription fee I intended to pay. I am seeking a refund for this overcharge and appreciate any assistance you can provide in resolving this matter.

To whom it may concern, I have an exciting idea to suggest. Netflix has yet to produce a successful Australian (or international) reality TV show. Currently residing in Sydney, my family will undergo several interstate moves in the coming months. We are a dynamic family with plenty of drama, excitement, discussions, ongoing family vacations, a wedding, and intercultural/LGBT relationships that are often deemed reality TV material. This proposal could benefit Netflix by attracting a dedicated audience and paving the way for future seasons. It promises to be authentic and unfiltered, offering viewers a genuine reality TV experience. If interested, please reach out for a video showcasing our family dynamic. Eagerly awaiting your response. Regards, Olivia McKeown

Xenophobic comments and bias on a Netflix show have been noticed. In the episode "Made with Love" on Sugar Rush, the treatment of the Brazilian couple was concerning. It seemed evident they were going to be eliminated in the first round, hardly being shown on camera compared to the American couples. Sadly, they were swiftly eliminated, one of the quickest exits on the show. Such treatment, involving humiliation and discrimination, should have been avoided altogether. The show could have stayed exclusive to North American participants if this was the intention. This treatment was highly disrespectful to the Brazilian contestants and, in another instance, to German tourists who were insulted, possibly affecting their special moment. The behavior displayed was utterly absurd and should not be tolerated.

Hello, my name is Roberto Placensia. While reviewing my Wells Fargo online banking account, I noticed a $15.99 charge from Netflix. I do not recall having a Netflix account. I attempted to log into an old Netflix account that I deactivated 4-5 years ago but was unsuccessful. I have been charged for over a year and would like a refund as I have not used a Netflix account during this time. The only Netflix account used in my household comes from T-Mobile's free offering to T-Mobile One customers, which is set up on my smart TV. If I had noticed this earlier, I would have addressed it sooner as I suspect I have been charged more than what is shown.

I received a notification from Netflix on 8/14 regarding an issue with billing the credit card they have on file since [redacted]. I don't recall signing up for a free trial followed by a subscription. Upon receiving the notice, I tried contacting them but couldn't proceed as I needed to sign in, and since I didn't remember my login details, I couldn't inform them of the billing issue. Additionally, we are unable to access Netflix on our HD TV as we are unsure how to set it up and are waiting for assistance. If we are indeed subscribed, we would like to cancel the subscription immediately.

Hello, I wanted to share some feedback regarding the subtitles for Asian content on Netflix, specifically Chinese shows. The accuracy of the subtitles is crucial when enjoying content in a different language. Chinese shows, in particular, use many idioms which can be challenging to translate effectively. I recommend watching "The King's Avatar" with the provided English subtitles. Having prior knowledge of the original source material, I found the subtitles lacking. Without this background information, understanding the show would be difficult. While Netflix offers a wide range of content, the quality of subtitles can greatly impact the viewing experience. "The King's Avatar" is a highly rated show with a compelling story, but the current subtitles do not do it justice. It would benefit from improved translation by someone fluent in Chinese/Mandarin. I believe that enhancing the subtitles for Chinese shows like this can greatly improve the overall viewer experience. Best regards, M.F.

I am concerned about an email I received stating that my subscription was suspended due to billing verification issues. I have not interacted with the provided link to address this. For further information, please contact me at [redacted] or email me at [redacted] Best regards, M.B.

I sent a message earlier today regarding my first month with Netflix and the supposed free month. When I signed up on August 5, [redacted], I was charged $13.83. Then, I was charged again on September 2 and today on September 5, [redacted], both for $13.83. Two of these charges are incorrect, and I am requesting a credit for them. We have Dish on one TV and Netflix on another, using the same account on both TVs in our home. I want to clarify my request for a credit for the two extra charges, as I expected the first month to be free as a new customer. I want this issue resolved promptly to avoid further contact. To reiterate, I am seeking the credit promised for the two erroneous charges in my first month of use. Thank you. [redacted][redacted]

I encountered an issue with my account. As a loyal customer, I was disappointed by the rude behavior of the customer service representative. Despite their claims of payment deduction, the documents clearly show that the payment was not processed on the direct debit date. Consequently, my services were put on hold for seven days, with the company still demanding payment. Considering my loyalty, I believe the company should bear the responsibility for this mix-up. I endured a lengthy 50-minute phone call, waiting to speak to a supervisor. However, I was informed that I lacked a customer reference number for the complaint and was denied information about the supervisor. This experience has left me with a significant grievance against the call center operations.

I am concerned that Netflix is working with Jared Lee Gosselin on songs for Carmen Sandiego despite his ongoing child support issues. It's disappointing that he hasn't fulfilled his responsibilities, especially when he's involved in producing content for children. As Jared Lee Gosselin's employer, there should be accountability for supporting his child. It's disheartening that despite his successes like winning a Grammy this year, child support payments have been lacking. The upcoming release of the second season on October 1, [redacted], intensifies the urgency for Jared Lee Gosselin to prioritize his obligations. I respectfully request a prompt resolution to ensure that ethical standards are upheld and that justice is served for his daughter.

I had a Vodafone number [redacted] that included a one-month free Netflix offer. However, upon activation, Netflix was charged at Rs [redacted] unexpectedly on 29.8.19. I promptly contacted customer care to stop the subscription, but the charge still appeared in my current bill. Vodafone customer care mentioned only Netflix could reverse the charge. I kindly ask for the reversal as I canceled the service within 2 to 3 hours on the same day. I am looking forward to hearing about the resolution.

I recently received an email from Netflix, informing me that my membership will be canceled effective 13th July [redacted] at 9:00 pm. However, despite canceling my subscription two months ago, Netflix has been charging my Axis Bank credit card Rs. [redacted] every month. I kindly request a no-due payment statement be sent to Axis Bank's credit card department from 13th July [redacted] onwards. It seems that Axis Bank is still sending me statements every month even after I canceled the Netflix service. Please provide your email for future communication and send the no-dues statement to my email address as well. Thank you.

I have been noticing a recurring charge of £5.99 from Netflix on my bank statement since September [redacted]. Initially, I overlooked it, but as it has continued, it has become a financial burden. I have attempted to locate the account by searching with all known email addresses and even my name and card number. However, I have been unsuccessful in identifying the account associated with these charges. Additionally, the payment does not appear in my bank's list of direct debits. I am at a loss on how to cancel these payments and determine where the funds are being directed since I believe I do not have an active account with Netflix.