Hello, I've recently realised that I've had two accounts activated at the same time...

GetHuman-tianalrb's customer service issue with Netflix from December 2018

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Hello, I've recently realised that I've had two accounts activated at the same time (*****@***.com and *****@***.com) since March **** and have been paying both bills each month. Netflix is not at fault for this of course but as I have not at all been using the Netflix account with *****@***.com, I was wondering if there might be a chance to be refunded for paying the bills for the unused account? Is there are a way I can prove or Netflix can prove that I have not been using this account since it was activated? I changed email addresses when I got married and I can't recall why I would reactivate my Netflix account with my previous email address but somehow I did. Again this is my doing and not Netflix's but hopefully something may be done? When I realised I was paying both bills each month I cancelled the *****@***.com account.
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Customer service issue
Reported by GetHuman-tianalrb
Dec 9th, 2018 - 6 mons ago
I have an issue with Netflix too
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
GetHuman-tianalrb started working on this issue
Dec 9th, 2018 12:47am
GetHuman-tianalrb confirmed the issue is fixed. Hooray!
Dec 9th, 2018 12:51am