Hi Netflix,**I tried the *-month free Netflix just yesterday. So the first step, made a...

GetHuman-hmbvera's customer service issue with Netflix from August 2018

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The issue in GetHuman-hmbvera's own words
Hi Netflix,**I tried the *-month free Netflix just yesterday. So the first step, made an account, username, payment method and such. It is my first Netflix account, by the way. So yeah everything was good last night until today, while I was tryna play some neyflix movies, I encountered an error saying that I couldnt play video because the last payment wasn't settled. I tried to troubleshoot the issue, I restarted my phone, I cleared the app data and then logon again. But no luck. Until I came across to updating my payment method, so then i uodated it and then restarted my subscription. At first I thought, this wasn't going to charge me because still haven't reached my *-month free. I still havent gotten to my first day though. But I was wrong, I got an email that my payment has been processed. So I checked my bank account and it was indeed processed. I'm very disappointed because Netflix even said (on the registration) that I will be getting a message from them on the **th of Sept (before I could reach the *-month free trial) before they could charge me on my subscription. **How can you help me this?**I need a refund (as this wasn't expected) or should I cancel my subsciption?

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Customer service issue
Reported by GetHuman-hmbvera
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 6172 others
3 customers following this
Items needed
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Name of Account Holder


GetHuman-hmbvera started working on this issue
Aug 26th, 2018 1:41am

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