Hi Netflix,**I tried the *-month free Netflix just yesterday. So the first step, made a...

GetHuman-hmbvera's customer service issue with Netflix from August 2018

31 views | 6172 similar | 3 following
Help with my Netflix issue
First: share to improve GetHuman-hmbvera's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-hmbvera to get a Netflix rep on the line!
Always use the GetHuman Phone to call Netflix. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-hmbvera's own words
Hi Netflix,**I tried the *-month free Netflix just yesterday. So the first step, made an account, username, payment method and such. It is my first Netflix account, by the way. So yeah everything was good last night until today, while I was tryna play some neyflix movies, I encountered an error saying that I couldnt play video because the last payment wasn't settled. I tried to troubleshoot the issue, I restarted my phone, I cleared the app data and then logon again. But no luck. Until I came across to updating my payment method, so then i uodated it and then restarted my subscription. At first I thought, this wasn't going to charge me because still haven't reached my *-month free. I still havent gotten to my first day though. But I was wrong, I got an email that my payment has been processed. So I checked my bank account and it was indeed processed. I'm very disappointed because Netflix even said (on the registration) that I will be getting a message from them on the **th of Sept (before I could reach the *-month free trial) before they could charge me on my subscription. **How can you help me this?**I need a refund (as this wasn't expected) or should I cancel my subsciption?

GetHuman-hmbvera did not yet indicate what Netflix should do to make this right.

How GetHuman-hmbvera fixed the problem

We are waiting for GetHuman-hmbvera to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hmbvera fixes it.
This email address isn't valid

Netflix

Customer service issue
Reported by GetHuman-hmbvera
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 6172 others
3 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman-hmbvera started working on this issue
Aug 26th, 2018 1:41am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers