I have a chromecast in the bedroom which I connected with my iPhone or iPad, the blue i...

GetHuman-buildspe's customer service issue with Netflix from July 2018

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Help with my Netflix issue
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The issue in GetHuman-buildspe's own words
Connect to NF on my smart TV with chromecast, has been great until a week ago then stopped, both iPhone and iPad don't connect. The blue icon connects and can see thumbnails but says can't connect to NF, I can connect to FOxtel and everything else so something wrong. I have chatted online with with * different reps but they know less than me so need some help, have not been able to get NF on my bedroom TV for a week but OK on other TVs. ... I have a chromecast in the bedroom which I connected with my iPhone or iPad, the blue icon is on but it says network failure. I have reset the CC, turned off and on the router, turned off and on the iPhone and iPad, made sure the wifi is setting is correct. I have been on the chat line twice and no one seems to know how to fix.*I have done all that I was asked by the online help but not satisfactory.*I need it fixed please ASAP as I have a bed ridden person who likes to watch movies****the to and
Frustrating because no one from NF appears to be able to advise me, I have tried everything I know but need help
Contacting me and someone with knowledge to fix the problem walk me thru the process.
Have been a customer for some years,
Turned off router and on again*Rebooted and reset chromecast.*Reset wifi*Removed CC and re installed, then checked wifi connection.*Both iPhone and iPad are connected to the correct wifi
I have an issue with Netflix too
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Netflix

Chromecast using iPhone and ipad
Customer service issue
Reported by GetHuman-buildspe
Jul 1st, 2018 - a yr ago
I have an issue with Netflix too
Fixed
Seen by 8 customers so far
Similar issue to 3153 others
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Timeline
GetHuman-buildspe started working on this issue
Jul 1st, 2018 8:11am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 1st, 2018 9:18am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 3rd, 2018 6:24am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 3rd, 2018 6:29am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 4th, 2018 10:10am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 4th, 2018 10:22am
GetHuman-buildspe indicated the issue is not fixed yet.
Jul 5th, 2018 12:45am