I have a chromecast in the bedroom which I connected with my iPhone or iPad, the blue i...
GetHuman-buildspe's customer service issue with Netflix from July 2018
Help with my Netflix issue
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The issue in GetHuman-buildspe's own words
Connect to NF on my smart TV with chromecast, has been great until a week ago then stopped, both iPhone and iPad don't connect. The blue icon connects and can see thumbnails but says can't connect to NF, I can connect to FOxtel and everything else so something wrong. I have chatted online with with * different reps but they know less than me so need some help, have not been able to get NF on my bedroom TV for a week but OK on other TVs. ... I have a chromecast in the bedroom which I connected with my iPhone or iPad, the blue icon is on but it says network failure. I have reset the CC, turned off and on the router, turned off and on the iPhone and iPad, made sure the wifi is setting is correct. I have been on the chat line twice and no one seems to know how to fix.*I have done all that I was asked by the online help but not satisfactory.*I need it fixed please ASAP as I have a bed ridden person who likes to watch movies****the to and
Frustrating because no one from NF appears to be able to advise me, I have tried everything I know but need help
Contacting me and someone with knowledge to fix the problem walk me thru the process.
Have been a customer for some years,
Turned off router and on again*Rebooted and reset chromecast.*Reset wifi*Removed CC and re installed, then checked wifi connection.*Both iPhone and iPad are connected to the correct wifi
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