One day, randomly, I was unable to log into my Netflix account, knowing full well I was...

GetHuman-milzymoo's customer service issue with Netflix (UK) from October 2019

Help with my Netflix (UK) issue
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The issue in GetHuman-milzymoo's own words
One day, randomly, I was unable to log into my Netflix account, knowing full well I was entering the correct username and password, so I phoned up your office and spoke to a lady who didn't really understand the issue when explained to her. Anyway, she told me to 'reset my password' so sent me an email to do so, so then I changed my password, however, when I went on to what I thought was my 'original' Netflix account, it wasn't! It looked like I was on someone elses account as the main person who was on the account was called Alex and there were other accounts within Alex's account that I have never heard of and all of a sudden, my family and I's names, were no longer on there at all. I want this problem resolved immediately and would like my original Netflix account back up and running, as that is what you are taking the money out of my bank account for, I also want at least * months free as you have been taking money from me when I couldn't even access my account. Whether or not you can resolve this issue for me, decides whether or not you loose my custom.*Thanks*Millie Simpson

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Netflix (UK)

Customer service issue
Reported by GetHuman-milzymoo
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1411 others
0 customers following this

Timeline

GetHuman-milzymoo started working on this issue
Oct 28th, 2019 10:34am
GetHuman-milzymoo indicated the issue is not fixed yet.
Oct 29th, 2019 10:39am
GetHuman-milzymoo indicated the issue is not fixed yet.
Oct 29th, 2019 10:40am
GetHuman-milzymoo indicated the issue is not fixed yet.
Oct 29th, 2019 10:40am

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