Nasty Gal Customer Service Issues

Hello, I made a purchase on September 16th with the expectation of receiving the package before my work trip on September 25th and subsequent vacation in Europe. Regrettably, the package did not arrive in time. Upon my return on October 19th, I tried on the clothing I bought, which was intended for warmer weather, only to find that nothing fits. Although it has been more than 28 days since the delivery, I kindly request the opportunity to return the items for store credit. This was my first order from your website, and the sizing did not align with my expectations. Thank you for your understanding. Sincerely, Arielle.

I recently placed an order on Nastygal.com and encountered an issue during checkout where the page went blank, leading to me refreshing the page. Subsequently, I found no record of the order in my account or any confirmation email. I attempted to reorder and this time the transaction went through. Now, I have received two confirmation emails and both orders are visible in my account as processing. I would like to cancel one of the orders, as I did not intend to have duplicates, but I discovered that the company does not typically cancel orders. I am hesitant to return one order due to paying for postage on both. The order I aim to cancel is GUK[redacted]26. Thank you. - Nicola W.

I recently made a purchase from the store, and during checkout, an item in my cart sold out. After going back to select similar items, my cart ended up empty. Concerned, I checked my order history, which surprisingly showed no past orders. Assuming my initial order didn't go through, I proceeded to create a new cart with the same items. Upon completing the second order, I received an email confirming both orders, essentially duplicating my purchase. Upon revisiting the app, I noticed the two separate orders were now displayed, though this information wasn't available earlier. Is there a way to cancel one of the orders, considering the situation occurred only a few minutes ago?

I placed an order for 2 dresses with order number GUK[redacted]80. One dress was coral, and the other was supposed to be blue. However, when my parcel arrived, I received a bright orange blazer instead of the blue dress. I returned both items and requested a refund. I paid £24 for the two dresses. Now, I have received an email stating that a refund of £11 has been processed. I want a refund for both dresses as you failed to send me the blue one I originally ordered. I paid for two items, and your mistake led to me returning both dresses. The mix-up occurred as the orange blazer was sent in a clear bag labeled as a blue dress. I even paid £5.99 for next day delivery. Please refund the full amount as it was not my error, but a mistake from your warehouse team. My details are Connie M. from 13 Harley Place, Saltcoats, postcode KA21 5TE.

The tracking number provided was invalid, and the carrier transferred the package to USPS without informing me. USPS didn't mention the need for a signature or the delivery time, which caused issues as I was in classes during their attempts. Despite attempting to reschedule online, the website repeatedly displayed errors for two weeks. After an hour-long wait on hold with USPS, I learned they couldn't remove the signature requirement or provide a delivery time. Due to conflicting schedules, no one will be available for the redelivery. If no one signs for it, the package will be returned to the sender. I'm frustrated and believe NastyGal should resolve these issues promptly as they failed to communicate all the necessary details.

I made a purchase on the 15th and used PayPal for payment. I did not receive a receipt from your company, and the money was deducted from my account. The order details are as follows: Invoice ID: GUS[redacted]59, Transaction ID: 7GN829955E606183F, Amount: $75.59 USD, Customer Name: Alexander Del Togno Armanasco. I would prefer a phone call to resolve this matter as there have been multiple emails exchanged already without resolution.

Subject: Shipping Inquiry for Order GUS[redacted]65 Dear Nastygal Customer Service, My name is Caroline Stafford, and I recently made a purchase with the Order Number GUS[redacted]65. I opted for 2-3 business day shipping to ensure that the shirts I ordered would arrive on time for my daughter and her friend's Halloween costume. I noticed that the package has reached Memphis, but there seems to be no further tracking information available. It is crucial that the shirts make it to Charleston, SC by tomorrow at the latest. Could you kindly advise on the next steps to take in this situation? Alternatively, if possible, could expedited shipping be arranged for two replacement skirts to be sent to me promptly? I would be happy to return the items currently held up in Memphis once they arrive. Time is of the essence, as I have two very disappointed girls eagerly awaiting their costumes. I appreciate your urgent attention to this matter. Best regards, Caroline

I placed an order, but later discovered that the sizes of the clothes I selected were changed without my consent. Despite double-checking the sizes during the ordering process, when I reviewed my order, they had been altered. This is incredibly disappointing. I invested my hard-earned money in your company's clothing, specifically items on sale, only to have my order muddled up. I am requesting free returns and delivery of the correct sizes of the clothes I initially ordered at no additional charge. I feel as though my trust has been violated.

I recently made a purchase but mistakenly sent it to the wrong address. I am unable to retrieve it from the previous location provided. I attempted to change the address online but encountered issues. The order number is GUS[redacted]95. I need the order to be sent to [redacted] E 38 St. Erie, PA [redacted]. Please advise on how I can update the delivery address. Thank you.

Hello, I would appreciate your assistance. I recently purchased two pairs of shoes from your company. I am satisfied with the trainers, but unfortunately, the black punk boots I received do not suit me well. When I wear them, I feel like I resemble a character from a monster movie. The boots are the correct size, yet they make me appear like a wader bird. I am referring to the black ankle boots with steel toes and stud detailing. I seem to have misplaced the return label that was included in the package. I kindly request your help with the return process as I aim to send the item back within the 14-day return window. I look forward to your response. You can reach me at my email, [redacted] Thank you, P. Webster

I recently ordered shoes for my daughter with next-day delivery. Unfortunately, the order arrived late, and instead of the shoes, a top was delivered. Even though the package was labeled as the shoes, it contained the wrong item. I would like to return the top and receive a refund for the express delivery fee since the correct shoes were later re-ordered and received. The original Order No. is GUK[redacted]44 for the On the Rise Platform Heel priced at £14.00 with an express delivery charge of £6.99. The package was dated 01/12/[redacted].

Hello, I wanted to ask for assistance regarding my recent Cyber Monday order. Despite tracking it, the package has yet to arrive after over two weeks. The tracking information mentioned that it was received by the carrier a few days ago and then marked as "transit in country." I'm unsure if the order is still en route or if it was returned. I'm concerned about the status of my packages and would like to inquire about the possibility of receiving a refund. Any help you can provide would be greatly appreciated. Thank you.

I purchased three items on December 4th - two pairs of jeans and a skirt for this weekend. The estimated delivery date was December 11th, but the tracking information shows it left Carol Stream, Illinois on the same day. However, it hasn't arrived at my Deerfield, Illinois address as expected. I'm concerned about the delay.

This is my first time ordering from Nasty Gal. I recently received my order of two pairs of boots, however, one pair was not what I had ordered, and the second pair did not meet my expectations. I am still waiting for the correct boots I initially ordered, the "Look Stud On You Biker Boots." I have already paid for them but have not received them. Can Nasty Gal please send me the correct boots I mentioned as soon as possible? Thank you.

Hello, I purchased a black jacket on Black Friday for my sister's Christmas gift. Unfortunately, she lives overseas and the jacket doesn't fit her nor does she like the style, so I need to return it. I'm a bit concerned because I believe it's past the 18-day return period, but I'm hoping you can make an exception considering it's the holiday season. The jacket is unworn, and I have all the original packaging. Thank you for your assistance! ❤️❤️

I placed an order with you in November, but I have not received it. The package was left unattended at my front door. I have contacted you about this issue and was assured of a full refund, which I have not yet received. The order was on a payment plan with Klarna, and I noticed charges for the missing item. Can you please investigate this matter for me? Order number: [redacted] Ordered on: November 25, [redacted] Recipient: Miss Tracy Mullen 3A/4 Loaning Road Edinburgh EH76JE

I recently sent an email requesting a refund but mistakenly included the wrong order number. The correct order number is AGG81241-[redacted]-30. Despite being informed that the item was out of stock and not delivered, it seems to have been left unattended at my doorstep. I spoke to a representative who assured me of a full refund. The payment was made through Klarna, and they are now requesting payment for the item. I would appreciate it if you could investigate this matter promptly. I believed it had been resolved, but the recent request for payment indicates otherwise. Thank you. Miss T. M. 3a/4 Loaning Road Edinburgh EH76JE

Dear Nasty Gal Customer Service, I would like to address my dissatisfaction with my recent purchase from your website (order number: GEU[redacted]35). Upon receiving my items, I discovered that two of them were not as expected. As a size 36, which was recommended on your site, I ordered accordingly even though the app is not accessible in Greece. Unfortunately, the "Acid wash what you say distressed jeans" were significantly larger than the size chart indicated (waist 26 inches vs. my 25.5 inches, hips 35.5 inches vs. my 37.4 inches). Alterations couldn't even fix the fit. The "we attract trouble distressed mom jeans" were slightly large, but the main issue was that they were not the correct design I had ordered. I can provide photos for reference upon request. I have already initiated a return, but I am disappointed that I had to pay double for shipping. I hope to receive a refund for the items and potentially for the shipping cost to Greece as a gesture of goodwill for the inconvenience caused. While I appreciate your other items, I must admit I am not entirely satisfied with this situation. Kind regards, E. Andronikou

Hello, I'm Laura F. I placed an order for a pair of boots, 2 belts, a dress, a pair of earrings, and a jacket on November 2 with order number GUS[redacted]42. I paid for express shipping, expecting delivery in 2-3 days due to a promotion. However, it's been 6 days now, and tracking indicates that my package hasn't even left the UK. I'm concerned about the whereabouts of my order, the expected delivery date, and if it's possible to receive a refund for the shipping cost. Thank you.

We placed an order with BastyGal for clothes and used PayPal to avoid storing our credit card information. Our Order Number was GUS[redacted]17 [#[redacted]5]. Attempting to make a return on their site has been challenging. When we managed to request a return label, they asked for a credit card for a $4.00 USPS mailing fee. We tried to pay cash at USPS or through PayPal, but were told by their customer service representative that the credit card option on their site is secure. We requested a label to be sent from their office to pay cash at USPS, but have not received any response. We also reached out to their parent company's customer service but have yet to hear back as of 11/13/20. It's noted on their website they have no phone number, but we found one listed through D&B as [redacted].