Hi I just ordered stuff from the store and when I was checking out something that was i...

GetHuman3243009's customer service issue with Nasty Gal from July 2019

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The issue in GetHuman3243009's own words
Hi I just ordered stuff from the store and when I was checking out something that was in my cart was sold out so I went out of the checkout and back to look at different clothes that were similar to the one that was sold out and when I went back to my cart it was empty so I looked at order to see if the one i was in the middle or checking out went through and it said you have no past orders so I thought it didn’t go through so I made a new cart with basically all the same clothes as the previous one because it showed up that they he order didn’t work but then after I payed and finished the second order I got an email that shows that I did two order with basically the same clothes and I checked on the app again and it shows that I have two separate orders too, but it didn’t show up before otherwise I would have not ordered again so I am basically getting two of the same clothes because the app never showed that the order went through. Is there any way to cancel one of the order because I just ordered them a few minutes ago?

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Nasty Gal

Customer service issue
Reported by GetHuman3243009
Jul 13th, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 260 others
0 customers following this


GetHuman3243009 started working on this issue
Jul 13th, 2019 7:52pm