We're sorry to hear that your Nilla Wafers didn't meet expectations. Staleness can occur with any packaged food product and is usually due to exposure to air for an extended period. If your package wasn't sealed properly or left open, air could have gotten in and caused the wafers to become stale. It's also possible that the wafers were past their sell-by date. We recommend always checking the date on the package before purchasing and ensuring the package is properly sealed after opening.
Asked Apr 28, 2024 10:22 PM