I pay for minutes threw net ** to be put on my mothers phone but this particular time I...

GetHuman911705's customer service issue with NET 10 from July 2018

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The issue in GetHuman911705's own words
I pay for minutes threw net ** to be put on my mothers phone but this particular time I was given a PIN number for her to type in the phone. Once she done that the **** minutes did roll over on the phone right away like it use to in the past. Could it be that she still have minutes to talk or would it take some time before the **** minutes to appear? Please Help my mother is a old lady and we live very far apart and the only contact we have is threw the phones. Here is her cell * ***-***-**** and the pin that they gave me for the **** minutes to roll over on her phone is ***************. Thanks for your help if you could look to see if she submitted the pin in her phone correctly I would appreciate it very much.
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NET 10

Customer service issue
Reported by GetHuman911705
Jul 24th, 2018 - 10 mons ago
I have an issue with NET 10 too
Fixed
Seen by 4 customers so far
Similar issue to 464 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman911705 started working on this issue
Jul 24th, 2018 1:57pm
GetHuman911705 indicated the issue is not fixed yet.
Jul 24th, 2018 3:51pm