Hi,*I have a US phone number with net***(***) ******* and had a budget data user plan...

GetHuman-riedleg's customer service issue with NET 10 from July 2018

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The issue in GetHuman-riedleg's own words
Hi,*I have a US phone number with net***(***) ******* and had a budget data user plan (bringing my own phone) until the beginning of June. Since I am in Europa until mid August I interrupted it for the time being.*As I now got an email from you saying that I am risking to loose my phone number if I wouldn't reactive my plan I tried to go on your website - but I cannot get access to it. Why is that so?*Here are my * questions: **) As I said, I am currently in Europe and I am wondering if there is no access to your website from abroad.*So how can I get onto your website to reactivate my plan?***) I am wondering if I really will loose my phone number if I do not reactivate my plan now. Or is it still okay if I do it when I will be back in the US in mid August?**Thank you for your help, Gabriele Riedle
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NET 10

Customer service issue
Reported by GetHuman-riedleg
Jul 2nd, 2018 - a yr ago
I have an issue with NET 10 too
Fixed
Seen by 2 customers so far
Similar issue to 342 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-riedleg started working on this issue
Jul 2nd, 2018 2:28pm
GetHuman-riedleg confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 3:43pm