“A copy of Firefox is already open. Only one copy,etc.” * hour w* Apple support no help...

GetHuman379736's customer service issue with Mozilla Firefox from April 2019

Help with my Mozilla Firefox issue
The issue in GetHuman379736's own words
“A copy of Firefox is already open. Only one copy,etc.” * hour w* Apple support no help. Can’t reinstall Firefox. Fixes online don’t work. I need to TALK to someone. Help!

GetHuman379736 did not yet indicate what Mozilla Firefox should do to make this right.

How GetHuman379736 fixed the problem
I spent many hours on my Mac following all of the 'solutions' online from Firefox and Apple. I finally called Apple support and it took over * hours on the phone with them. Mine was a particularly hard case. The solution was to go into depths of my computer that I had no idea existed and was surprised how many, many places the Mozilla and Firefox pieces were still there. Way too many to list even if I could remember. I had completely, I thought, removed every bit of Firefox from my computer. It is insidious and only when every possible kernel was deleted could I re-install Firefox. There were many, many 'specific' places to go to find them. My advice would be to find someone who knows your particular type of computer like the back of their hand and let them do it. Or call your computer's support team. It could take ** minutes or you may have to escalate to Senior Advisors and take much longer. Is using Firefox worth it? If I had known the frustration I would go through to get it 'fixed', I probably would have abandoned the idea of using Firefox early on, even though I have used it forever and really like it. Good Luck.
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Mozilla Firefox

Customer service issue
Reported by GetHuman379736
Apr 7th, 2019 - 2 years ago
Fixed
GetHuman379736 shared how to fix
Seen by 30 customers so far
Similar issue to 533 others
0 customers following this
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Timeline

GetHuman379736 started working on this issue
Apr 7th, 2019 9:39pm
GetHuman379736 confirmed the issue is fixed. Hooray!
Apr 8th, 2019 1:56am