I installed Firefox two or three years ago as a requirement by Fidelity Co. for securit...

GetHuman2604014's customer service issue with Mozilla Firefox from March 2019

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The issue in GetHuman2604014's own words
I installed Firefox two or three years ago as a requirement by Fidelity Co. for security reasons.**For this period of time I log into Firefox and "enter" ir , tthen get a FIREFOX " page " on which I type "fidelity.com " * Then I get into fidelity and I am able to log in.**ABOUT FIVE MONTHS AGO THINGS CHANGED * * * ***WHICH MAKE ME CONCERNED ABOUT THE SECURITY OF FOXFIRE AND THE SITE * * THUS MITIGATING OR OBSTRUCTING * MAKE IRRELEVANT THE USE OF FOXFIRE FOR ENTRY INTO FIDELITY BY ME .**WHAT HAPPENS NOW IS THIS * * *. WHY ? IS THIS A* " FOXFIRE " SECURE SITUATION? **I GO ONTO MY FOXFIRE ICON, AS I HAVE ALWAYS DONE.**WHEN I "HIT" IT " I GET A GOOGLE SITE ( NOT FOXFIRE )**FOR ME TO TYPE INTO. I THEN TYPE " fidelity.com " * * and the I get into fidelity.**I DO NOT KNOW WHAT IS GOING ON . IS THIA FOXFIRE " SOMEHOW ROUTED THROUGH GOOGLE " * * * BUT STILL **FOXFIRE ? ? ? IS THIS AS SECURE AS THE INITIAL FOXFIRE PROCESS I HAD ( WITHOUT INVOLVEMENT ? SHIFTING TO GOOGLE ? ?

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Mozilla Firefox

Customer service issue
Reported by GetHuman2604014
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman2604014 started working on this issue
Mar 27th, 2019 2:51pm