Unable to use Movie Pass even though I updated it as specified?

GetHuman-joejtaka's customer service issue with MoviePass from July 2018

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Help with my MoviePass issue
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The issue in GetHuman-joejtaka's own words
Go see a movie. ... I received an email from movie pass and I updated it, as instructed. My Movie Pass s upgraded but when I tried to use it at a Regal cinema in Austintown, Ohio, it stated that my months use has been used. I do not understand? My email is *****@***.com. I like Movie Pass and your attention has been Fantastic. Do I owe more for my card, if so, please update to the original Visa card used. Please advise at your soonest.
Your initial response was tremendous. Thank you. However, the Movie Pass still did not work? Do I owe more money??
Reactivate my movie pass. If more money is needed* please advise???
Yes.
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Movie Pass.
Customer service issue
Reported by GetHuman-joejtaka
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1308 others
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Timeline

GetHuman-joejtaka started working on this issue
Jul 9th, 2018 7:21am
GetHuman-joejtaka indicated the issue is not fixed yet.
Jul 9th, 2018 7:21am
GetHuman-joejtaka indicated the issue is not fixed yet.
Jul 9th, 2018 7:26am
GetHuman-joejtaka indicated the issue is not fixed yet.
Jul 11th, 2018 3:46am
GetHuman-joejtaka indicated the issue is not fixed yet.
Jul 11th, 2018 3:49am
GetHuman-joejtaka indicated the issue is not fixed yet.
Jul 11th, 2018 3:50am

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