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Unable to use Movie Pass even though I updated it as specified?

GetHuman-joejtaka's customer service issue with MoviePass from July 2018

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The issue in GetHuman-joejtaka's own words

Go see a movie. ... I received an email from movie pass and I updated it, as instructed. My Movie Pass s upgraded but when I tried to use it at a Regal cinema in Austintown, Ohio, it stated that my months use has been used. I do not understand? My email is *****@***.com. I like Movie Pass and your attention has been Fantastic. Do I owe more for my card, if so, please update to the original Visa card used. Please advise at your soonest.

Your initial response was tremendous. Thank you. However, the Movie Pass still did not work? Do I owe more money??

Reactivate my movie pass. If more money is needed* please advise???

Yes.

I have an issue with MoviePass too

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I went to a movie theater today to watch my first MovieP*** movie, but my MovieP...on *-* i went to the movies and my movie p*** was declined.I contacted movie p...A movie that I know is playing at a movie p*** theater does not show up on my mov...Are only certain movie times available for movie p***Access my account movie p*** will not accept my email or p***word I want to cancel this movie p***Got a refund on a movie but I can’t use movie p***.

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Customer service issue

Reported by GetHuman-joejtaka

Jul 9th, 2018 - 5 years ago

I have an issue with MoviePass too

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