Last night my husband and I went to see RBG at the Charles theater in Baltimore. We wer...

GetHuman859068's customer service issue with MoviePass from July 2018

7 views | 1279 similar | 0 following
Help with my MoviePass issue
GetHuman859068's next move: talk to MoviePass again when they open.
MoviePass's call center is closed now. We will send GetHuman859068 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman859068's own words
Last night my husband and I went to see RBG at the Charles theater in Baltimore. We were not able to check in because the moviepass app was not working. The poor man at the box office said that there had been many problems that day and people were taking their irritation with moviepass out on him. We went ahead and purchased tickets for *.** each.*This is the third time that the app has not worked when we went to see a movie* twice we have been told that the movie was sold out after we were allowed to check in on the app. The second time that happened was after you initiated your ticket verification policy. We received a message telling us that unless we verified the tickets that we had not been allowed to use, we would not be able to use moviepass again.*We would like a refund for the **.** dollars that we spent last night.*Veiled threats, broken promises and shoddy software is a regrettable way to run a business.*Jackie and Earl Graves

GetHuman859068 did not yet indicate what MoviePass should do to make this right.

How GetHuman859068 fixed the problem

We are waiting for GetHuman859068 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common MoviePass customer problems.
How Do I Recover My Moviepass Account?How Do I Get Moviepass to Refund a Charge?
Do you have a customer issue as well?
We can help you get MoviePass's attention and get better help faster. Tap below to get started.
Having MoviePass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman859068 fixes it.
This email address isn't valid

MoviePass

Customer service issue
Reported by GetHuman859068
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 1279 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman859068 started working on this issue
Jul 7th, 2018 10:01pm
GetHuman859068 shared this issue with friends on Facebook
Jul 7th, 2018 10:01pm
GetHuman859068 indicated the issue is not fixed yet.
Jul 9th, 2018 3:08am
GetHuman859068 indicated the issue is not fixed yet.
Jul 12th, 2018 2:45pm