Last night my husband and I went to see RBG at the Charles theater in Baltimore. We wer...

GetHuman859068's customer service issue with MoviePass from July 2018

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The issue in GetHuman859068's own words
Last night my husband and I went to see RBG at the Charles theater in Baltimore. We were not able to check in because the moviepass app was not working. The poor man at the box office said that there had been many problems that day and people were taking their irritation with moviepass out on him. We went ahead and purchased tickets for *.** each.*This is the third time that the app has not worked when we went to see a movie* twice we have been told that the movie was sold out after we were allowed to check in on the app. The second time that happened was after you initiated your ticket verification policy. We received a message telling us that unless we verified the tickets that we had not been allowed to use, we would not be able to use moviepass again.*We would like a refund for the **.** dollars that we spent last night.*Veiled threats, broken promises and shoddy software is a regrettable way to run a business.*Jackie and Earl Graves

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Customer service issue
Reported by GetHuman859068
Jul 7th, 2018 - 4 years ago
Seen by 7 customers so far
Similar issue to 1279 others
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GetHuman859068 started working on this issue
Jul 7th, 2018 10:01pm
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Jul 7th, 2018 10:01pm
GetHuman859068 indicated the issue is not fixed yet.
Jul 9th, 2018 3:08am
GetHuman859068 indicated the issue is not fixed yet.
Jul 12th, 2018 2:45pm