I initially signed up for movie pass using my iPad and downloaded the app on my Samsung...

GetHuman-imminenc's customer service issue with MoviePass from June 2018

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The issue in GetHuman-imminenc's own words
I initially signed up for movie pass using my iPad and downloaded the app on my Samsung mobile phone that I've been using since to check in. Last week my phone was on the charger and I wanted to see movies available, so I used my iPad. When I got to the theatre later that night to elect a movie, my account was logged out. I tried to log in, but it was unsuccessful. I tried several times to change my password, but it wouldn't work. Finally I received a message that I was logged in on a different device. When I got home and checked the iPad, I uninstalled the app, but I'm still getting the same message on my Samsung phone. Can you restore my Account? I didn't know I couldn't log in from a different device if that's the issue.

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Customer service issue
Reported by GetHuman-imminenc
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1080 others
0 customers following this


GetHuman-imminenc started working on this issue
Jun 28th, 2018 5:31pm

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