I signed up for movie pass on my ipad and downloaded the app on my phone where I had be...

GetHuman-imminenc's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
The issue in GetHuman-imminenc's own words
I signed up for movie pass on my ipad and downloaded the app on my phone where I had been using it. Last week while my phone was on the charger, I tried to use my iPad to check out which movie I wanted to see later that night. When I got to the theatre and tried to order the movie on my phone, I no longer had access to the account. I tried changing the password, but that didn't work. I uninstalled the app on my iPad, but when I try to login with my phone, I get a message that movie pass is in use on another device. Fist I didn't know that I couldn't login from my tablet, second, I uninstalled the app from my tablet. So has my account been cancelled? How can I get access to my account again?

GetHuman-imminenc did not yet indicate what MoviePass should do to make this right.

How GetHuman-imminenc fixed the problem
Movie pass only allows login to one device per their new terms and conditions. I called the Movie pass customer service number and had my account reset to my Samsung phone that I always used prior to logging in to my iPad.
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Customer service issue
Reported by GetHuman-imminenc
Jun 28th, 2018 - 5 years ago
GetHuman-imminenc shared how to fix
Seen by 18 customers so far
Similar issue to 1078 others
0 customers following this
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GetHuman-imminenc started working on this issue
Jun 28th, 2018 4:23pm
GetHuman-imminenc indicated the issue is not fixed yet.
Jun 28th, 2018 7:10pm
GetHuman-imminenc confirmed the issue is fixed. Hooray!
Jun 29th, 2018 9:24pm
GetHuman-imminenc confirmed the issue is fixed. Hooray!
Jul 1st, 2018 10:33pm