I’m so frustrated with your app and lack of help and I’m ready to cancel. I have had mo...

GetHuman817982's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
I’m so frustrated with your app and lack of help and I’m ready to cancel. I have had movie p*** for a few months so I’m familiar with how to use it. Last night I had to pay for my movie and my fianc*’s because movie p*** was declining. Since we had plans with friends we couldn’t just walk out. I was charged $** for our tickets because I couldn’t get help through the app and then was charged my fee for movie p*** this morning. Today I have been trying to “contact us” through the app and keep getting reply bubbles but no section for me to ask another question. What am I paying movie p*** for if I can’t see a movie? Multiple other users were experiencing this issue too at ICON theater with movie p***. Please help.
I trust that MoviePass will make this right and come up with a resolution that is fair.
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MoviePass

Customer service issue
Reported by GetHuman817982
Jun 25th, 2018 - 2 mons ago
I have an issue with MoviePass too
Fixed
Seen by 15 customers so far
Similar issue to 1032 others
0 customers following this
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Timeline
GetHuman817982 started working on this issue
Jun 25th 2:02pm
GetHuman817982 indicated the issue is not fixed yet.
Jun 25th 3:03pm
GetHuman817982 indicated the issue is not fixed yet.
Jun 26th 3:33pm
GetHuman817982 indicated the issue is not fixed yet.
Jun 28th 5:15pm