Movie never seen marked as seen. Movie seen marked as pending

GetHuman756049's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
The issue in GetHuman756049's own words
See a movie never seen. And mark a different movie as seen. ... After leaving a chat message and not getting a response, I spoke with customer service yesterday as the app shows a movie as seen and I did not see it. When I spoke with the rep, they said it showed I had and that another movie was pending. But I had already seen the movie pending. The rep said she’d send an email where Ivan send the movie receipt for the so called pending movie and they would correct the issue. I never got the email. Now when I try to chat on the app to get someone to send the email, the app is stuck on the original chat. I tried calling at *:** this morning and the message says it is not during their business hours. *I’m ready to got to BBB with customer complaint. *HELP please
This is a very simple issue that shouldn’t take more than * minutes to correct.
Correct the mistakes.
I pay for this service in a timely manner.
Called and tried chat.
I have an issue with MoviePass too
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MoviePass

Movie pass
Customer service issue
Reported by GetHuman756049
Jun 6th, 2018 - a yr ago
I have an issue with MoviePass too
Fixed
Seen by 10 customers so far
Similar issue to 621 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman756049 started working on this issue
Jun 6th, 2018 2:38pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 6th, 2018 5:00pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 6th, 2018 9:49pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 7th, 2018 6:10pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 7th, 2018 6:12pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 7th, 2018 6:15pm
GetHuman756049 indicated the issue is not fixed yet.
Jun 9th, 2018 3:52pm