Movie never seen marked as seen. Movie seen marked as pending
GetHuman756049's customer service issue with MoviePass from June 2018
Help with my MoviePass issue
The issue in GetHuman756049's own words
See a movie never seen. And mark a different movie as seen. ... After leaving a chat message and not getting a response, I spoke with customer service yesterday as the app shows a movie as seen and I did not see it. When I spoke with the rep, they said it showed I had and that another movie was pending. But I had already seen the movie pending. The rep said she’d send an email where Ivan send the movie receipt for the so called pending movie and they would correct the issue. I never got the email. Now when I try to chat on the app to get someone to send the email, the app is stuck on the original chat. I tried calling at *:** this morning and the message says it is not during their business hours. *I’m ready to got to BBB with customer complaint. *HELP please
This is a very simple issue that shouldn’t take more than * minutes to correct.
Correct the mistakes.
I pay for this service in a timely manner.
Called and tried chat.
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