DOUBLE BILLING

GetHuman710222's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman710222's own words
Stopped getting billed $*.** twice a month. ... DOUBLE BILLING: I keep on getting billed on the **nd of each month for an account that does not have a MoviePass card nor any usage. My good account is billed on the *st of each month, which I use. Both charges are charged on my Amex card. I spoke to a MoviePass rep in January, who said to me it would be fixed, which it was not. I shall attempt with MoviePass again. It is not resolved, I will dispute the **nd charge with Amex and, maybe, cancel my other good account. Maybe you guys maybe able to help me on this double billing problem?
I spoke to a MoviePass rep in January with an email followup attaching my Amex card statment showing the double billing charges. The rep's action, if any, did not stop MoviePass from billing me on the **nd of each month for an account that does not have the card and does not have any usage. The good account is billed on the *st of each month.
I want them to stop billing me on the **nd of each month.
I use it according to their rules and pay charges thru PayPal to my American Express card. PayPal was a waste of time as they did nothing to fix this problem. I now believe PayPal is useless to me and will only use them for eBay purchases.
Next step, is to dispute the **nd billing, cancel my good MoviePass account and then instruct American Express to reject any charges from MoviePass to my credit card acct.
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MoviePass

Movie Tickets at no more than one a day
Customer service issue
Reported by GetHuman710222
May 23rd, 2018 - 6 mons ago
I have an issue with MoviePass too
Fixed
Seen by 6 customers so far
Similar issue to 32 others
0 customers following this
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Timeline
GetHuman710222 started working on this issue
May 23rd 3:14am
GetHuman710222 indicated the issue is not fixed yet.
May 23rd 3:14am
GetHuman710222 shared this issue with your circles on Google+
May 23rd 3:29am
GetHuman710222 indicated the issue is not fixed yet.
May 25th 8:56pm
GetHuman710222 indicated the issue is not fixed yet.
May 26th 4:48am
GetHuman710222 indicated the issue is not fixed yet.
May 26th 4:48am