My cellphone does not work without the charger anymore. Its battery is dead. I can use...

GetHuman-naiana_n's customer service issue with Motorola from August 2018

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The issue in GetHuman-naiana_n's own words
My cellphone does not work without the charger anymore. Its battery is dead. I can use it perfectly as long as the phone is connected but when I try to use my phone without the charger, it turns off immediately.*I would like to know the cost of the repair and the price of a new battery, because I think that is the problem and possibly I will have to change to a new one. I really need to have an idea about the costs to know if it's worth repairing it. *Some information about the phone:**-Model: moto Z Droid (Motorola)*-Year: **********-battery: non- removable Li-lon **** mAh battery
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Motorola

Customer service issue
Reported by GetHuman-naiana_n
Aug 10th, 2018 - 4 mons ago
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GetHuman-naiana_n started working on this issue
Aug 10th 5:47pm