The room I was given is disgusting. Bed spread has holes and cigarette burns on it so...

GetHuman5305258's Complaint About My Stay issue with Motel 6 from September 2020

Help with my Motel 6 issue
First: share to improve GetHuman5305258's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5305258 may need:
Order Confirmation Number, Date of Birth, Email on Account, Phone Number, Name of Account Holder, Billing Address, and Address of Motel 6
The issue in GetHuman5305258's own words
The room I was given is disgusting. Bed spread has holes and cigarette burns on it some holes on bedspread have been very poorly stitched. Air conditioner blows hot air. The cover to the air unit is somewhat taped together with electrical tape. The cover to the air unit fell and scared my already fearful dog.*The curtains also have electrical tape on them. The fridge is leaking as if though it was set to defrost no hot water at the sink the bath towel is in shreds the tv is right above the eating table which is attached to the wall making it impossible to watch it there is what appears be nail polish on the floor and on the bedspread the phone in the room is useless the lighting very dim*The vending machines, washers and dryers all have a post it note that reads, "don't work". The man at the counter could care less about any aspect of this hotel.**He had the audacity to tell me to walk to the nearest *-** which is more or less *** a mile away from the motel if I needed anything or that I could check out if I wanted to **I would like a total refund be made to my debit card immediately and be given another room and be allowed to stay until check out time on Monday. I have had no rest and neither has my puppy that was rescued from an ugly environment and is now cowering in the bathroom because she's scared.**I await your response as promptly as possible.**I checked in late and expected to have a pleasant experience like the many other times that I have stayed here* * weeks at a time on several occasions.**It is now *:** a.m.

GetHuman5305258 did not yet indicate what Motel 6 should do to make this right.

How GetHuman5305258 fixed the problem

We are waiting for GetHuman5305258 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Motel 6's attention and get better help faster. Tap below to get started.
Having Motel 6 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Motel 6

Complaint About My Stay issue
Reported by GetHuman5305258
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 464 others
0 customers following this

Timeline

GetHuman5305258 started working on this issue
Sep 27th, 2020 11:21am
GetHuman5305258 indicated the issue is not fixed yet.
Sep 27th, 2020 3:29pm