Getting a return RTS slip - Send back merchandise - I cannot use the product

GetHuman612805's customer service issue with Morningstar from April 2018

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The issue and preferred resolution, in GetHuman612805's own words:
Send back merchandise ... Getting a return RTS slip
I cannot use the product
To refund my money I have contacted your company twice with no resolution
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Morningstar

Ion Bluetooth Speaker and Light
Customer service issue
Reported by GetHuman612805
Apr 19th, 2018 - 3 mons ago
I have an issue with Morningstar too
Not resolved
Seen by 3 customers so far
Similar issue to 11 others
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Timeline
GetHuman612805 started working on this issue
Apr 19th 9:16pm