I have a Select Mini *D Printer. I am having a problem with the print object and sample...

GetHuman-starkeng's customer service issue with Monoprice.com from August 2018

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The issue in GetHuman-starkeng's own words
I went on line saw a youtube video*D Printer Setup - Monoprice Select Mini .*The solution was the card included was not pushed in all the way. I pushed it in and *down and it stayed went back to print and found g.code. and Bob's your uncle.*You have great videos out there.*Thanks Al Stark ... I have a Select Mini *D Printer. I am having a problem with the print object and sample project to work.* I have to my knowledge inserted the memory card correctly. It dosen't actually slip into a notch as I am familiar with but I have pushed it in.*what should I do. Is there a video that could help me understand this process better.*Al Stark**** *** *****Vancouver Canada * PST time
GetHuman-starkeng did not yet indicate what Monoprice.com should do to make this right.
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How GetHuman-starkeng fixed the problem
I pushed the SD card all the way in and then down. The card wasn’t making contact.
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Monoprice.com

Customer service issue
Reported by GetHuman-starkeng
Aug 27th, 2018 - 4 mons ago
I have an issue with Monoprice.com too
Fixed
GetHuman-starkeng shared how to fix
Seen by 12 customers so far
Similar issue to 31 others
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Timeline
GetHuman-starkeng started working on this issue
Aug 27th 10:53pm
GetHuman-starkeng confirmed the issue is fixed. Hooray!
Aug 28th 1:46am
GetHuman-starkeng confirmed the issue is fixed. Hooray!
Aug 29th 3:47pm