I had a moneygram account *yrs ago with my current email. I tried to login but could no...

GetHuman-sarayosh's customer service issue with Moneygram from November 2019

Help with my Moneygram issue
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The issue in GetHuman-sarayosh's own words
I had a moneygram account *yrs ago with my current email. I tried to login but could not remember my password so I tried a password reset. Their system said no account found. I then tried to create a new account using my email but the system then told me that there was an account already created using that email. It wont allow me to reset nor create. Something is seriously wrong. I asked them to escalate it and find out what is causing g the issue with my email but they said just create another email and use that. I should not have to create another email. This is a technical issue but the wont allow me to speak to technical support. I called back and the *nd rep told me the same thing. My contact email is the email I use. I really hope this helps.

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Moneygram

Customer service issue
Reported by GetHuman-sarayosh
Nov 24th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 1162 others
0 customers following this

Timeline

GetHuman-sarayosh started working on this issue
Nov 24th, 2019 4:21pm
GetHuman-sarayosh indicated the issue is not fixed yet.
Nov 25th, 2019 4:37pm