I registered an account with MoneyGram this morning and attempted to send money to my b...

GetHuman897050's customer service issue with Moneygram from July 2018

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The issue in GetHuman897050's own words
I registered an account with MoneyGram this morning and attempted to send money to my brother via the website. When I got to a certain step in the process, I received an error message. I contacted MoneyGram thru their website chat. He had me try different things but nothing worked. Then he came back wit the comment that he "thought" there were some problems with the website. Come to find out, there wasn't a problem with the website and my credit card company notified about an hour later that MoneyGram had declined the credit card but they didn't know why it was declined. I finally had to go to Western union where I was able to effect the transfer. I want to know why my credit card was declined
GetHuman897050 did not yet indicate what Moneygram should do to make this right.
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Moneygram

Customer service issue
Reported by GetHuman897050
Jul 19th, 2018 - 7 mons ago
I have an issue with Moneygram too
Not resolved
Seen by 9 customers so far
Similar issue to 691 others
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Timeline
GetHuman897050 started working on this issue
Jul 19th, 2018 5:05pm