Checking on how to get ref * if I know where it came from

GetHuman815745's customer service issue with Moneygram from June 2018

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Waiting to see what went wrong with our suggestion for how to get Moneygram help.
The issue and preferred resolution, in GetHuman815745's own words:
The problem I ran into: Checking on how to get ref * if I know where it came from
I trust that Moneygram will make this right and come up with a resolution that is fair.
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Moneygram

Customer service issue
Reported by GetHuman815745
Jun 24th, 2018 - 2 mons ago
I have an issue with Moneygram too
Not resolved
Seen by 3 customers so far
Similar issue to 506 others
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Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer
Timeline
GetHuman815745 started working on this issue
Jun 24th 3:46pm