My benefits money is in a savings pot with monese and they won’t allow me to access it.

GetHuman-chaer's customer service issue with Monese from March 2021

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The issue in GetHuman-chaer's own words
Trying to withdraw my money ... Monese have suspended my account because my benefits were sent in there they need to unsuspend my account and respond to my emails now
This is government entitled money it is the only money I am receiving and it’s all I use to live my life they need to bring it back
I want them to either unlock my account so I can withdraw my funds and live my life as everyone else or for them to transfer my funds to my other current account I want this done asap
* week
I’ve called up, emailed severally and no respondz
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Monese

The account service
Customer service issue
Reported by GetHuman-chaer
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 681 others
0 customers following this
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Timeline

GetHuman-chaer started working on this issue
Mar 23rd 7:15am
GetHuman-chaer indicated the issue is not fixed yet.
Mar 25th 11:22am
GetHuman-chaer indicated the issue is not fixed yet.
Mar 25th 11:25am