I bought Minecraft on my computer years ago using an old email. I didn’t use that email...

GetHuman-lizaknig's Account Access issue with Mojang from September 2019

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The issue in GetHuman-lizaknig's own words
I bought Minecraft on my computer years ago using an old email. I didn’t use that email for a few years so it got deleted and I couldn’t get into my account anymore. I was able to call Comcast to get onto the account for enough time that I could change the email on my Minecraft account to a different email, but when I logged in using the new email, I could only play the trial version of the game. It says that because I’m using a different email than the one used to purchase the game, I can’t play the game anymore. I have no way to access that old email account anymore, so I can’t get a confirmation code. Again, I bought the game at least five or six years ago. Do I need to buy the game again because I switched the email? Or is there a way to get it back. I didn’t make a new account or anything, I just changed the email.

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Account Access issue
Reported by GetHuman-lizaknig
Sep 20th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3968 others
0 customers following this


GetHuman-lizaknig started working on this issue
Sep 20th, 2019 5:13pm
GetHuman-lizaknig indicated the issue is not fixed yet.
Sep 21st, 2019 5:28pm