I bought Minecraft on my computer years ago using an old email. I didn’t use that email...

GetHuman-lizaknig's Account Access issue with Mojang from September 2019

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lizaknig's own words
I bought Minecraft on my computer years ago using an old email. I didn’t use that email for a few years so it got deleted and I couldn’t get into my account anymore. I was able to call Comcast to get onto the account for enough time that I could change the email on my Minecraft account to a different email, but when I logged in using the new email, I could only play the trial version of the game. It says that because I’m using a different email than the one used to purchase the game, I can’t play the game anymore. I have no way to access that old email account anymore, so I can’t get a confirmation code. Again, I bought the game at least five or six years ago. Do I need to buy the game again because I switched the email? Or is there a way to get it back. I didn’t make a new account or anything, I just changed the email.

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Mojang

Account Access issue
Reported by GetHuman-lizaknig
Sep 20th, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 3968 others
0 customers following this

Timeline

GetHuman-lizaknig started working on this issue
Sep 20th, 2019 5:13pm
GetHuman-lizaknig indicated the issue is not fixed yet.
Sep 21st, 2019 5:28pm

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