I bought Minecraft on my computer years ago using an old email. I didn’t use that email...
GetHuman-lizaknig's Account Access issue with Mojang from September 2019
Help with my Mojang issue
First: share to improve GetHuman-lizaknig's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lizaknig may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lizaknig's own words
I bought Minecraft on my computer years ago using an old email. I didn’t use that email for a few years so it got deleted and I couldn’t get into my account anymore. I was able to call Comcast to get onto the account for enough time that I could change the email on my Minecraft account to a different email, but when I logged in using the new email, I could only play the trial version of the game. It says that because I’m using a different email than the one used to purchase the game, I can’t play the game anymore. I have no way to access that old email account anymore, so I can’t get a confirmation code. Again, I bought the game at least five or six years ago. Do I need to buy the game again because I switched the email? Or is there a way to get it back. I didn’t make a new account or anything, I just changed the email.
GetHuman-lizaknig did not yet indicate what Mojang should do to make this right.
I have an issue with Mojang too
How GetHuman-lizaknig fixed the problem
We are waiting for GetHuman-lizaknig to fix the problem and share the solution with the rest of us customers.
Please help with my Mojang issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.