I am someone who had bought minecraft many years ago while it was still in alpha. I hav...

GetHuman3368224's customer service issue with Mojang from August 2019

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The issue in GetHuman3368224's own words
I am trying to login to my account. ... I am someone who had bought minecraft many years ago while it was still in alpha. I have not played in many years. I am trying to login to that account, and I saw something about needing to migrate to a Mojang account. When I tried to migrate, it said my account was already migrated, and that I just needed to login to my email. I tried logging in via my email, and my login failed (which I assume to be a bad password). I then try reset my password, but I don't see any password reset email in my inbox. The website tells me that this is probably because I haven't verified my email (probably because my account was migrated automatically or something). So I try to verify my email, but it says I need to login in order to verify my email. Thus, I'm at a road block. **I can't login to my account because I need a password reset. I can't reset my password because my email isn't verified. And I can't verify my email because I can't login. A terribly vicious cycle. Can someone help me?
I can't login to my account because I need a password reset. *I can't reset my password because my email isn't verified. *And I can't verify my email because I can't login.
Help me set my password so I can login.
I've owned minecraft since the minecraft alpha.
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Mojang

Minecraft Java edition
Customer service issue
Reported by GetHuman3368224
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 48 customers so far
Similar issue to 3286 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3368224 started working on this issue
Aug 4th, 2019 9:44pm
GetHuman3368224 indicated the issue is not fixed yet.
Aug 5th, 2019 4:58am
GetHuman3368224 indicated the issue is not fixed yet.
Aug 9th, 2019 1:13pm
GetHuman3368224 indicated the issue is not fixed yet.
Aug 9th, 2019 1:14pm
GetHuman3368224 indicated the issue is not fixed yet.
Aug 9th, 2019 1:14pm

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