Mojang Customer Service Issues

While playing Minecraft on the cross-platform version on Xbox One, I encountered issues with old saves loading on my girlfriend's version, despite automatic save being on. When testing it at a friend's house, the game had an unexplained mod that disabled achievements on our hard-worked world. None of us downloaded the mod, and it felt unfair to lose achievements we had earned through our efforts. I am reaching out for assistance as I already emailed about this matter without a response. Your help in restoring the achievements would be greatly appreciated. Thank you.

In Minecraft Pocket Edition, I've been enjoying a multiplayer server with my friend for four days. Yesterday, a notification appeared asking me to change my skin for multiplayer to work even though I was using the default Steve skin. After dismissing the pop-up, my friend couldn't join the world. When I attempted to enable multiplayer through settings, the option was disabled, preventing us from playing together like we did the day before. Despite logging out of Microsoft and restarting the app, multiplayer remains inaccessible on both the original server and other worlds.

The code is showing as "already redeemed." I used it on an old device to test it before knowing about the bedrock edition. Since then, my old device broke, and I now have a new one. My friends suggested I play Minecraft on the bedrock edition to join them on Xbox. I attempted to redeem the code for the Windows 10 version but it's not working. I would appreciate any help to access the game on my new gaming PC. I can provide any necessary verification. I've been playing Minecraft since [redacted]. Thank you for your assistance. - David

I am experiencing difficulties logging into Minecraft. Despite resetting my username and password multiple times, I continue to receive an invalid login message. The issue persists on Minecraft.net, where clicking the login button does not trigger any response, even after multiple attempts. I purchased Minecraft through a mobile browser, downloaded the installer on my mobile device, and transferred it to my PC. Any assistance would be greatly appreciated.

Hello, I purchased a Minecraft account back in [redacted] and have been an active player for several years. Recently, I've encountered an issue where I cannot log in to the launcher. Every time I attempt to log in, I receive an error message stating "Invalid credentials. Invalid Username or password." Although I am certain that I am entering the correct information, the system indicates that it is incorrect. When trying to log in on minecraft.net, clicking the login button has no effect. I can log in to the Mojang website successfully, but nowhere else. I have attempted to reset my password numerous times, waited several days, and scanned for malware and viruses, to no avail. As a result, I have been unable to access Minecraft for over a week. Although I have contacted Mojang support, the wait time for a response is extensive. It is frustrating to see many others experiencing the same issue on Minecraft forums with the only solution being to contact Mojang support, which has a lengthy response time. I kindly ask for a prompt resolution to this matter.

A few years back, I purchased Minecraft on my computer using an old email address. Unfortunately, I lost access to that email and subsequently couldn't log into my account. After contacting Comcast, I managed to change the email associated with my Minecraft account. However, upon logging in with the new email, I found myself limited to the trial version of the game. The system indicates that I am unable to access the full game due to the change in email. Regrettably, I can no longer retrieve any confirmation codes from the old email account. This purchase dates back at least five or six years. Am I required to repurchase the game because of the email change, or is there a solution to regain full access without creating a new account?

When will you add Bedwars, Eggwars, Skywars, and Build Battle to PS4? Some players cannot play on a computer and really want to enjoy these mini-games. You claim it's for families, but how many families actually play Minecraft? Hardly any. So, for those without a PC who still want to play on Hypixel servers and have fun with friends, please add these features. There are millions of people who want this, and those against it should be ignored because it's up to individuals to choose to play Bedwars, etc. If you're worried about overcrowding on Minecraft for PS4, remember that many people want to play. Don't listen to the naysayers, as it's ultimately their decision whether to enjoy these fantastic mini-games. So, please add them!

My younger sister, who is 13 years old, accidentally purchased the Java edition of Minecraft instead of the Windows 10 edition. She intended to get the Windows 10 version but made a mistake. Initially, she bought the pocket edition, but it was glitchy and kept kicking her out, so she promptly refunded it within 20 minutes. This is our first time buying Minecraft on any device. Is it possible to get a refund for the Java edition so we can buy the Windows 10 edition instead? Thank you.

Hi there. I would like some assistance regarding my Minecraft account that I created a while back. The issue lies in the fact that while I remember the login credentials (username and password), I am unable to recall the email associated with the account. To migrate the account, I must know the email, which poses a challenge since I am uncertain which one it is. The email is crucial as it is linked to transaction IDs and other important details. I haven't come across any clear instructions on how to identify the email associated with my account. Could anyone advise me on an alternative method to recover the lost email? Thank you.

I bought this game back in [redacted] and I still have the email receipt from that purchase. This email is the same one linked to my account today. I recently tried to log in after a break of 1-2 years, only to be told that my password or email was incorrect. I confirmed that my account was successfully migrated and that the email I was using was correct. However, when I attempt to reset my password using the registered email, I never receive the reset email. I reached out to support but was informed of a potential 4-month wait time. Dealing with this has been frustrating and disheartening. I really just want access to my account again.

I recently transferred my Minecraft games from Xbox One to the new version and encountered some issues. In one game, I logged in to find all my hard-earned animals had died, which was disappointing. Additionally, in another game with a castle, my coal in the chests had been replaced with coral. I had spent a lot of time mining the coal before the ocean update, so seeing it changed to coral was frustrating. I hope there is a way to address these problems or at least get an explanation for what happened. Thank you for taking the time to read my concerns.

I am experiencing difficulty accessing my old legacy account as I am unable to sign in, despite knowing my password. Unfortunately, my attempts to sign in have been unsuccessful. I am uncertain if the old account has an associated email, which leaves me with no means to request a password reset. In light of this situation, I have created a new Mojang account with the email provided. If necessary, I am willing to transfer my account to this new email, even at the cost of forfeiting my status as a "legacy account." My primary goal is to retain ownership of my account. My username is roker12.

I recently learned about the new Minecraft Earth game and wanted to pre-register. However, when I clicked the link provided on the Mojang website, it redirected me to the Google Play store, where it stated that my device was not compatible. I checked and saw that it should work on all AR-supported devices, which includes my Android 8.1.0 device. I'm not sure if the issue is due to my device compatibility or if the game is not yet available on the Google Play store. Any assistance would be appreciated. Thank you.

I recently attempted to log in to my Minecraft account and encountered an issue with the login information showing as invalid. Despite verifying the email address as [redacted] and updating it to [redacted] along with changing the password, I am still unable to access my account. This is alarming and makes me concerned that my account may have been compromised. I have a long history with Minecraft, starting back in [redacted] when introduced by my cousin. There was a previous episode in [redacted], which I believe was due to my computer's age, preventing me from logging in. My father even reached out to your support team at that time, but unfortunately, no resolution was achieved, resulting in him having to repurchase the game. I realize this may not be directly related, but I implore you to assist me in recovering my account, as I have invested a significant amount of time and effort into it. Please, I am sincerely seeking your help in resolving this matter.

Hello, I am encountering an issue with my computer where I am unable to connect to any Minecraft account. When attempting to do so through the internet, the Minecraft page freezes. Regardless of whether the account or password is correct, the page remains unresponsive after clicking the login button multiple times (I have tried using different browsers with the same result). Interestingly, I can access account information through the Mojang page. When trying to login through the Minecraft launcher, it states that the username or password is incorrect. I have tried using various accounts from acquaintances, and they can log in without any issues on my computer. I have also reinstalled the launcher multiple times without resolving the error. I hope you can assist me with this problem. Thank you and goodbye.

I encountered an issue when attempting to purchase a realm. I tried to buy a 10-person realm for me and my friends. However, upon reaching the payment stage, I received an error message prompting me to try again. Despite multiple attempts, I was met with the same error message each time. After realizing there were now 3 realms purchased unintentionally, I sought a refund for the extra purchases. I have reached out to 2 other services, but only received one initial response with no follow-up. I am hopeful that someone will be able to assist me with this matter promptly.

I recently purchased Minecraft Java Edition through minecraft.net, but I'm experiencing difficulties logging into the launcher as it keeps indicating "login failed username/password invalid." Despite trying to seek assistance from Mojang, I have been redirected without any resolution. Microsoft also disclaimed any responsibility, stating it's a Mojang matter. I feel stranded without proper support to rectify this problem. I urge Mojang to promptly reach out to me, verify my credentials, and address this matter. I obtained the game for my child, and the payment was deducted from my account almost immediately after the purchase. It's important for Mojang to be more efficient in addressing such issues and ensuring their programs are functional for users.

I tried to open Minecraft, I had to log in, entered the correct email and password, but then received an "Invalid Email or Password" message. I attempted multiple times and again the next day. I then tried to reset the password, but couldn't as I no longer have access to the email account. I believe the email address may have been deactivated. My username is SiLaku.

I was playing on the Hypixel server in Minecraft when I decided to purchase a $30 rank. I then watched a YouTube video featuring a player with 450k subscribers who showcased a mod for breezily bridging. I downloaded the mod hoping it would help me, but when I attempted to use it and failed, I was banned for [redacted] days upon rejoining. I submitted a ban appeal, which was rejected. I feel unjustly banned as I saw someone else use a similar mod without consequences, leading me to believe my ban was to protect the server's interests. I reached out for a refund due to the unfair treatment, but received no response or acknowledgment from the server.

My Minecraft Bedrock Realm is experiencing a frustrating issue where it keeps reverting to a backup on its own. Without any action on our part, the entire server is taken back to a specific date in October [redacted], erasing all progress made since then. This situation renders the game unplayable since nothing can be saved permanently. The Realm is hosted on the Android mobile version, but I primarily play on Nintendo Switch, while another user in our group uses Windows 10.