I would like a refund for the Gray pocket scarf ordered that I didn't receive. It said...

GetHuman2215942's customer service issue with MobStub.com from February 2019

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GetHuman2215942's next move: try the MobStub.com help center.
MobStub.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2215942 will want to follow the link below to head to their help center. We will check on GetHuman2215942 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2215942 may need:
Order number, Name on account, Email on account, Product type, Home and billing address, and Phone number on account
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2215942's own words
I would like a refund for the Gray pocket scarf ordered that I didn't receive. It said on the tracking that it was received but I never got it. *The order number was *******. I did receive the black one it was in a plastic bag by itself.*We stay home most of the time we are handicapped and we would have received it but we didn't. It was to be a xmas gift. Please contact me at this email. Thank you. Totle was **.**
GetHuman2215942 did not yet indicate what MobStub.com should do to make this right.
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MobStub.com

Customer service issue
Reported by GetHuman2215942
Feb 15th, 2019 - 8 mons ago
I have an issue with MobStub.com too
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Seen by 2 customers so far
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Timeline
GetHuman2215942 started working on this issue
Feb 15th 6:43pm