I have an HP laptop that uses Windows *. No matter what site I go to, it will do either...

GetHuman641027's customer service issue with Microsoft - Windows Live from April 2018

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The issue in GetHuman641027's own words
I have an HP laptop that uses Windows *. No matter what site I go to, it will do either one of two things: *. It will freeze and say Not Responding. Sometimes I have to turn the power completely off. *. It will randomly black out even when it's on the charger. I have tried restarting it in Safe Mode because I've heard that helps. But it will go to Configuring Windows Files, then black out. I am at my wit's end and I don't know what else to do.
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Microsoft - Windows Live

Customer service issue
Reported by GetHuman641027
Apr 30th, 2018 - a yr ago
I have an issue with Microsoft - Windows Live too
Not resolved
Seen by 2 customers so far
Similar issue to 257 others
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Timeline
GetHuman641027 started working on this issue
Apr 30th, 2018 8:26am