My hard drive seized up and it took a week to get my computer back. Unfortunately for m...

GetHuman-klimyon's Recover Account issue with Microsoft - Tech Support from May 2021

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The issue in GetHuman-klimyon's own words
My hard drive seized up and it took a week to get my computer back. Unfortunately for me used the Microsoft password vault and did not write down my password. Dumb me! I cannot fill all the information on the "Recovery Form" to reset my password because I don't know any email addresses that I sent emails too. I do have a printout of an email from the Microsoft Store regarding my order * **********, but it doesn't have an email address just the "from name Microsoft Store" . I have multiple accounts, OneDrive, Microsoft ***, Xbox Live, and Outlook email, (, but no way to access them. The system says they don't recognize my information, including my credit card, but it is the same credit card I used to buy the software. I have attempted to fill the "Recovery Form" multiple times now and I've been locked out. I would gladly take a picture of me holding my drivers license with my charge card if I had any option. All my file are in the OneDrive! **I need the option to reset my password and recover my OneDrive files.

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-klimyon
May 12th, 2021 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 8464 others
0 customers following this


GetHuman-klimyon started working on this issue
May 12th, 2021 6:44pm
GetHuman-klimyon indicated the issue is not fixed yet.
May 13th, 2021 12:35am