Hello,**I had Microsoft *** Personal cancelled and a refund of $**.** because my old la...

GetHuman5518195's Technical Support issue with Microsoft - Tech Support from December 2020

Help with my Microsoft - Tech Support issue
First: share to improve GetHuman5518195's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5518195 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman5518195's own words
Hello,**I had Microsoft *** Personal cancelled and a refund of $**.** because my old laptop (* years old) would not support it, I could not even get Windows ** on this old laptop. On the same day (Nov **th) I purchased a new Samsung laptop at Best Buy (it has been delivered)* and I also paid the discounted price for the subscription for one user Microsoft *** Personal at $**.** plus tax . Best Buy sent the * year Personal Microsoft digitally to my yahoo email address and now I can not download the software to my new laptop. Because I purchased Microsoft online I do NOT have a key code. And I understand Microsoft *** Personal is connected to my email address and not my laptop and has Microsoft have cancelled my account?*I have the Geek Squad coming on Dec **th to set up my new laptop as there are too many things I don't know how to use. Will the Geek Squad tech be able to download the digital Microsoft *** on my new laptop?? * *Charlotte A. Dobosenski

GetHuman5518195 did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman5518195 fixed the problem

We are waiting for GetHuman5518195 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Microsoft - Tech Support customer problems.
How Do I Get Microsoft Tech Support to Refund a Charge?How Do I Update My Account Information with Microsoft?What's the best way to get technical support from Microsoft?How do I recover my Microsoft account?
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft - Tech Support

Technical Support issue
Reported by GetHuman5518195
Dec 3rd, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 6761 others
0 customers following this

Timeline

GetHuman5518195 started working on this issue
Dec 3rd, 2020 6:31pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians